Billing and Accounts Receivable Specialist

Get to know us
Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 users from 300,000 companies globally, we help people run high-stakes processes and make important decisions with less stress, higher quality, and shorter hours.
Ideals Virtual Data Room (VDR): Secure document sharing and collaboration for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other complex transactions.
Ideals Board: Board and leadership collaboration platform for faster, safer, and more compliant decision-making.

The role
We're looking for a Billing & Accounts Receivable Specialist to join our team in Colombia. You'll own the end-to-end billing cycle for an assigned client portfolio across North and South America - ensuring invoices go out correctly, payments come in on time, and clients always have a reliable point of contact.

What you will do
Create invoices following established procedures

Review automatically generated invoices for accuracy and completeness

Perform monthly billing reconciliation between the ERP system and local Notas Fiscais

Collaborate with Finance, Sales, and Customer Success on contract terms, payment status, and client requests

Manage inbound client communication - calls, emails, and support requests - responding promptly and professionally

Monitor and follow up with overdue accounts/debtors across the South American portfolio

What you bring
2+ years of experience in billing or other accounting process handling is preferable

Bachelor’s degree, preferably in Finance, Accounting, or a related field

1+ year experience in a leading customer-facing organization (B2B SaaS is an advantage)

Hands-on experience with ERP systems (NetSuite preferred)

Experience with Brazilian local invoicing

Strong written and verbal communication skills in English

Proficiency in Microsoft Office with sharp analytical skills and high attention to detail

Ability to manage multiple priorities and meet deadlines consistently

Nice to have
Intermediate proficiency in Portuguese

Experience with ticketing systems

Experience working with CRM platforms (Hubspot preferred)

Practical experience with AI-powered tools

Our assessment process
Screening call with the Talent Acquisition Specialist (30-45 mins)

Test Task (up to 2 hours)

Competency-based interview with the Talent Acquisition Specialist (90 mins)

Hiring Manager interview (60 mins)

What we offer
We highly value our people, so we will empower you with all the resources and support to help you reach your full potential.

For your best work
Remote-first flexibility to shape your ideal workday

Home workplace budget

Co-working expense coverage

Individual IT budget for extra equipment

Top-tier tech and AI-powered tools

For your growth
Access to Ideals Academy with numerous courses

Investment in external learning and development activities

Guidance in Personal Development Plan creation

Professional literature and subscriptions coverage

Support of your passion as a speaker or writer

Internal talent mobility opportunities

For your well-being
Tailored Wellness Package for your physical and mental health

Funding for sports competitions

15 business days of paid time off per year

Paid health-related time-off

Extra perks
Budget for meetups with your local team

Generous internal referral program

Our culture
Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we create a team where talents feel at ease and work to the best of their abilities.
Discover more.

Ideals is an equal opportunity employer
Ideals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.