Billing and Technical Customer Service Advisor – Remote Support, Account Management & Troubleshooting at arenaflex

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Why arenaflex? Join a Trailblazing Team that Puts People First

At arenaflex, we believe that every interaction is an opportunity to create a lasting impression. As a leader in the fast‑growing remote‑service industry, we empower our employees to thrive in a fully virtual environment while delivering world‑class billing and technical support to a diverse customer base. Our culture is built on curiosity, continuous learning, and a relentless commitment to excellence. Whether you’re just starting your career or looking to deepen your expertise, arenaflex offers the tools, mentorship, and growth pathways you need to reach the next level.

Position Overview – Your Mission as a Billing and Technical Customer Service Advisor

We are seeking a motivated, detail‑oriented individual to join our arenaflex Customer Experience Center as a Billing and Technical Customer Service Advisor. In this hybrid role, you will initially focus on billing and account support, and after completing a thorough 45‑ to 60‑day technical training program, you will seamlessly transition to handling technical issues as well. Your ultimate goal is to ensure every customer interaction is resolved quickly, accurately, and with a smile.

Key Responsibilities

• Provide inbound and outbound assistance on billing inquiries, payment processing, and account adjustments.
• Diagnose and resolve technical problems related to our suite of products after completing the designated training period.
• Maintain a high first‑call resolution rate by employing active listening, empathy, and structured problem‑solving techniques.
• Document each interaction in our CRM system with clear, concise notes that adhere to arenaflex quality standards.
• Escalate complex cases to senior technical specialists while ensuring the customer remains informed and satisfied.
• Participate in ongoing coaching sessions, performance reviews, and knowledge‑base updates.
• Adhere to a strict attendance policy, completing five weeks of paid, instructor‑led training with 100% attendance.
• Adapt to a flexible scheduling model that includes mid‑day and evening shifts, with at least one weekend day per roster cycle.
• Continuously seek ways to improve processes, share best practices, and contribute to a collaborative virtual team environment.

Essential Qualifications – What You Must Bring to the Table

• Age Requirement: Must be at least 18 years old.
• Education: High School Diploma or equivalent.
• Background Check: Ability to pass a comprehensive criminal background screening.
• Customer Service Experience: Minimum six months of direct customer‑facing experience, preferably in a contact‑center or remote‑work setting.
• Technical Foundations: Competent computer skills with a typing speed of at least 30 wpm; familiarity with iOS, macOS, or comparable operating systems is a strong advantage.
• Internet Connectivity: Reliable high‑speed broadband (minimum download 10 Mbps, upload 3 Mbps, ping