Billing Manager - Digitech - Remote

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners.

Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.

Summary:

The A/R Management Manager is responsible for directly managing the ARM team and ensuring that outstanding accounts, denials, and appeals are accurate and followed up on in a timely manner to maximize reimbursements. The ARM Manager will conduct huddles and team meetings as needed. Additional responsibilities include identifying deficiencies within the group and escalating them to the Director, building positive relationships both internally and externally, maintaining Key Performance Indicators (KPIs), and delivering annual reviews with staff, along with corrective actions when necessary. The ARM Manager is also responsible for understanding all aspects of the billing and accounts receivable process.

Essential Duties and Responsibilities:

Maintain staffing schedules to ensure proper oversight for each account

Manage employee performance through biweekly one-on-ones, annual reviews, and system reporting

Coordinate workflow between teams and interface with internal and external resources

Assist with interdepartmental issues to help coordinate problem-solving in an efficient and timely manner

Collaborate with internal departments to identify and update efficient processes

Develop AR policies, procedures, and KPIs to support company revenue cycle goals

Identify deficiencies with employees and ensure the proper training is provided

Support employee development through additional training specific to ARM

Manage all aspects of the ARM process and the ARM Specialists

Communicate account-specific changes to team members

Conduct group meetings and huddles; may occasionally participate in client-facing meetings

Perform quality checks on assigned claims

Perform monthly reviews and process write-offs for assigned accounts

Prepare and deliver employee productivity reports monthly, as well as annual performance reviews

Analyze AR trends to identify process gaps, payer issues, or team training needs

Oversee day-to-day operations and long-term strategy for the Accounts Receivable department

Lead cross-departmental efforts to improve collections, reduce denials, and enhance payer communication

Mentor AR leads and specialists, fostering accountability and professional growth

Manage reporting cadence for leadership, including aging, denial metrics, and appeal outcomes

Drive technology adoption and process automation within AR workflows

Obtain ambulance biller certification within 6 months of employment

Adhere to all QMC HIPAA privacy policies and procedures; this includes always maintaining the confidentiality and security of sensitive patient information

Additional job duties as assigned

Skills/Experience Required:

Education: High School Diploma or equivalent required; BA/BS Degree preferred

5+  years of collections, billing, and/or claims experience

Minimum of 2 years of supervisory experience preferred

Demonstrated mastery of billing and accounts receivable procedures, as well as compliance regulations

Hands-on experience preparing and submitting insurance appeals, including understanding payer denial codes and timely filing limits

Familiarity with ICD-10, HCPCS, and general medical terminology

EMS billing experience strongly preferred; experience in other medical specialties will be considered

Proficiency with various web platforms, including billing software and payer portals

Prior customer service experience, with the ability to work collaboratively with other departments and team members

Intermediate computer skills, including proficiency in Microsoft Word, Excel, and Outlook

Working knowledge of the full revenue cycle management process

Detail-oriented with strong organizational skills

Strong written and verbal communication skills

Ability to lead and motivate a team

Positive attitude with strong interpersonal skills

Ability to create agendas, prepare presentations, and conduct meetings

Strong investigative and research skills, with the ability to resolve complex billing issues

Effective critical thinking and analytical abilities

Ability to work independently in a fast-paced, adaptive environment with minimal supervision

Strong customer service skills and experience

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan.  EO/M/F/Veterans/Disabled.

Our mission is to be the best partner for those who save and improve patients’ lives.  Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day.  We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

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