Billing Support (1099 - contractor)

Company Overview
Ways2Well is redefining the future of healthcare. As a leader in regenerative and preventive medicine, we empower patients to take control of their health through data-driven, personalized care. We’re breaking away from outdated models—leveraging cutting-edge technology, digital care platforms, and bold thinking to deliver high-impact healthcare at scale. 

Position Summary

The Billing Support Specialist plays a critical role in supporting revenue cycle operations. This is a phone-heavy, patient-facing role that requires a highly organized, detail-oriented professional who is comfortable managing competing priorities in a fast-evolving department. The Billing Support Specialist is responsible for managing third-party pharmacy prescription payment collection, disputing lab invoices on behalf of patients, fulfilling medical records requests, and providing general billing and administrative support across the revenue cycle function.

Key Responsibilities

Review provider-recommended prescriptions and deliver accurate, timely pricing information to patients

Serve as a primary point of contact for patients navigating pharmacy services

Coordinate with third-party pharmacy partners to facilitate prescription payment processing and resolve discrepancies

Maintain accurate, up-to-date documentation of all patient interactions, payment records, and prescription billing activity

Proactively follow up with patients on outstanding balances or unresolved pharmacy payment matters

Review patient-received lab invoices and identify potential billing errors, duplicate charges, or insurance coordination issues

Track all open disputes through to resolution, maintaining a detailed log of status, correspondence, and outcomes

Confirm receipt of external Medical Records Requests and verify that the corresponding fulfillment authorization form is on file

Respond to internal and external billing inquiries in a timely, professional, and solution-oriented manner

Assist with data entry, record maintenance, and the accuracy of billing data across systems

Support department-wide projects and contribute to the development of billing workflows, SOPs, and best practices

Collaborate with cross-functional teams including clinical, pharmacy, and patient support to ensure billing accuracy and continuity of care

Maintain working knowledge of relevant billing regulations, payer requirements, and compliance standards

Proactively identify inefficiencies and contribute actionable feedback to improve billing operations

Required Qualifications

High school diploma or equivalent

1-2 years of experience in medical billing, pharmacy billing, or healthcare administration

Experience as a Medical Assistant

Familiarity with third-party pharmacy billing, lab invoice processes, or revenue cycle operations

Strong attention to detail with the ability to identify discrepancies and follow through to resolution

Excellent verbal and written communication skills, with the ability to interact professionally with patients, providers, and external partners

Ability to work independently, manage competing priorities, and maintain accuracy in a fast-paced environment

Proficiency with billing software, Microsoft Excel, Word, and common office applications

Comfortable working in a phone-heavy, patient-facing capacity for extended periods

Preferred Qualifications

Associate's degree or higher in Business, Finance, Healthcare Administration, or a related field

Prior experience in a remote or virtual healthcare environment

Familiarity with SharePoint, EHR systems, or telehealth platforms

Knowledge of HIPAA regulations and healthcare privacy compliance requirements

Work Environment & Physical Requirements

Remote work environment; home office or dedicated workspace required

Must be able to work independently with minimal supervision

Occasional virtual meetings via video conferencing (camera on expected)

Reliable high-speed internet connection required

Must maintain a distraction-free, professional background for video calls

Schedule: Monday – Friday, 8am–5pm Central

Featured Benefits  

Competitive salary

Comprehensive health, dental, and vision insurance

401k with employer match

Paid Time Off

Employee Perks & Discounts

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nWhy Join Ways2Well?
·       Work with a passionate team dedicated to transforming lives through wellness innovation.
·       Shape the future of a growing and mission-driven company.
·       Competitive compensation, benefits, and a collaborative work environment.