Bodily Injury Claims Adjuster

Bodily Injury Claims Adjuster
Department: Claims Administration & Adjusting
Employment Type: Permanent - Full Time
Location: Remote, FL
Reporting To: Javier Melendez
Compensation: $75,000 - $80,000 / year

Description
Our Story
Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

We are seeking a Bodily Injury Claims Adjuster to join our dynamic claims team. In this role, you will be responsible for the timely and professional handling of third-party bodily injury claims across General Liability, Auto Liability, Errors & Omissions, and Law Enforcement exposures.

You will manage claims from initial intake through final resolution, ensuring compliance with client guidelines, regulatory requirements, and Davies standards, while delivering exceptional service to all stakeholders.

Key Responsibilities

Adjust bodily injury, personal injury, and wrongdoing claims in a timely and professional manner

Perform all duties outlined in the Property Damage Adjuster role

Review new claim assignments within 24 hours and develop a clear plan of action

Establish contact with insureds and claimants within 24 hours of assignment

Conduct thorough investigations including: 

Gathering evidence and documentation

Obtaining recorded statements from claimants, insureds, and witnesses

Reviewing internal client investigation reports when applicable

Evaluate damages and determine need for appraisers or field adjusters

Review estimates and supporting documentation for accuracy and appropriateness

Set reserves and maintain accurate claim evaluations

Manage claim workflow and system reminders; ensure progress within 72 hours of assigned tasks

Coordinate with defense counsel and monitor litigation activity when applicable

Handle claim denials in accordance with client and regulatory guidelines

Request payment authorization in alignment with client and Davies procedures

Maintain consistent, professional communication with clients, claimants, and partners

Ensure accurate and timely documentation of all claim activity in the claim system

Manage Medicare reporting and compliance where applicable

Run ISO ClaimSearch and evaluate potential fraud indicators

Identify and report claims to excess carriers when thresholds are met

Respond to reservation of rights and excess carrier communications as needed

Maintain compliance with state regulations (including PIP/No-Fault laws where applicable)

Monitor claim progress and maintain a target 95% claim closure ratio

Participate in continuing education to maintain adjuster licensure

Support team members and assist leadership with additional duties as assigned

Skills, knowledge & expertise

Active Adjuster License (required, as applicable by state)

Relevant claims adjusting experience (bodily injury and liability required)

Experience handling bodily injury and liability claims (GL, Auto, E&O, Law Enforcement preferred)

Strong investigative and analytical skills

Ability to evaluate liability, damages, and exposure

Knowledge of litigation processes and working with defense counsel

Understanding of coverage analysis and claims handling best practices

Familiarity with Medicare reporting requirements and compliance

Strong written and verbal communication skills

Highly organized with the ability to manage multiple claims and deadlines

Experience with claims management systems and documentation standards

Ability to work independently and exercise sound judgment

Working knowledge of No-Fault/PIP laws (preferred)

Equal Employment Opportunity & Legal Notices
Benefits
At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:

Medical, dental, and vision plans to support your health and that of your family

A 401(k) plan with employer matching

Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees

Paid holidays

Life insurance and short‑term and long‑term disability coverage

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.

Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

Diversity and Inclusion
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

Compensation Transparency:
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.

Background Check & Fair Chance Compliance 

Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.

Massachusetts Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at recruitment@davies-group.com