BPO Operations Partner

BPO Operations Partner – Recruitment & HR Tech

We are hiring a Senior BPO Operations Partner to oversee and optimize our offshore delivery hub. This role is ideal for a leader who has built, managed, or scaled a BPO in the staffing/recruitment sector and understands the technical workflows behind ATS/HRIS platforms.

Responsibilities:

• Partner with executive leadership to design and expand BPO delivery models

  Manage vendor relationships, staffing operations, and offshore recruitment support teams

  Drive operational excellence, compliance, and data accuracy within recruitment systems

  Leverage ATS/HRIS platforms (Ashby, Workday, Bullhorn, etc.) to streamline workflows

  Develop KPIs, dashboards, and reporting structures for visibility across recruitment operations

Requirements:

• Extensive experience leading BPO operations for recruitment/staffing organizations

  Strong working knowledge of ATS/HRIS platforms (Ashby experience highly valued)

  Proven ability to manage multi-level teams and deliver results at scale

  Strategic mindset with hands-on execution skills

  Originally posted on Himalayas