Business Process Analyst

Job Summary
We are seeking a self-motivated Business Process Analyst who thrives on improving efficiency, solving complex problems, and delivering enterprise-level impact. This role partners closely with business and technology leaders to analyze, define, and enable end-to-end business processes through next-generation enterprise applications supporting daily operations within our Less Than Truckload (LTL) Transportation Division.
Essential Duties and Responsibilities
Develop an in-depth understanding of LTL carrier operations and associated enterprise systems

Analyze current-state processes and define future-state (“to-be”) business processes

Translate operational and business needs into clear functional requirements, use cases, and user stories

Collaborate closely with software development teams throughout the solution lifecycle

Facilitate working sessions with cross-functional stakeholders to align on requirements and outcomes

Ensure solutions deliver measurable business value and support operational efficiency

Required Qualifications
Proven experience gathering, analyzing, and documenting business and system requirements

Experience crafting user stories, managing backlogs, and documenting process flows

Experience developing business cases for IT initiatives

Experience working with software engineering methodologies

Excellent facilitation, communication, and stakeholder engagement skills

Bachelor’s degree or 5+ years of relevant professional experience

Preferred Qualifications
Experience working in Agile or Scrum environments

Experience within the LTL or logistics industry

Experience leveraging AI or automation tools for productivity improvements