Business Process Consultant

What We Need

Corpay is currently looking to hire a Business Process Consultant. In this role, The Business Process Consultant will be responsible for analyzing, designing, and optimizing IT operational processes across the organization. This role partners closely with IT leadership, business stakeholders, and technical teams to identify inefficiencies, standardize workflows, enhance service delivery, and advance operational excellence.

The consultant drives continuous improvement through process mapping, automation enablement, governance alignment, and performance measurement. The ideal candidate combines deep expertise in business process management with a strong understanding of IT operations, service management frameworks, and organizational change management.

How We Work

As a Business Process Consultant, you will be expected to work in a virtual environment.  Corpay will set you up for success by providing:

Company-issued equipment

Formal, hands-on training

Role Responsibilities

Assessing current-state IT operational processes to identify inefficiencies, bottlenecks, risks, and improvement opportunities

Leading process discovery sessions and develop clear current-state and future-state workflows

Designing scalable, standardized, and measurable processes aligned with business priorities

Developing and maintaining process documentation, SOPs, workflows, and governance artifacts

Partnering with Infrastructure, Service Desk, Network, Security, Cloud, and Application teams to strengthen operational performance

Supporting and optimizing ITIL-aligned processes, including Incident, Problem, Change, Asset, and Configuration Management

Identifying and recommending automation and workflow optimization opportunities using enterprise platforms

Improving service delivery outcomes through KPI analysis, reporting, and performance insights

Acting as a liaison between business units and IT operations teams

Facilitating workshops, process reviews, and working sessions with technical and non-technical stakeholders

Translating business requirements into actionable process improvements and implementation roadmaps

Providing data-driven recommendations to leadership on process maturity and governance

Ensuring processes align with organizational policies, security standards, audit requirements, and regulatory expectations

Supporting risk management efforts and operational control frameworks

Contributing to operational readiness assessments and continuous improvement initiatives

Supporting organizational change efforts associated with process transformation

Developing training materials and lead process education sessions

Monitoring adoption, effectiveness, and sustainability of process improvements

Promoting a culture of operational excellence and continuous improvement 

Qualifications & Skills

Bachelor’s degree in Information Technology, Business Administration, Computer Science, or a related field

5+ years of experience in business process consulting, IT operations, or IT service management

Strong knowledge of IT frameworks such as ITIL, COBIT, or Lean Six Sigma

Experience with process mapping, documentation, and workflow design tools

Strong analytical, problem-solving, and organizational skills

Excellent communication and stakeholder engagement capabilities

Proven ability to lead cross-functional workshops and drive process improvement initiatives

Preferred Qualifications

ITIL Foundation (or higher) certification

Lean Six Sigma certification

Experience with ServiceNow, Jira Service Management, or similar ITSM platforms

Knowledge of cloud operations, infrastructure management, and enterprise IT environments

Experience with automation technologies and workflow orchestration tools

Familiarity with Agile and DevOps practices