Business Support III

Purpose of Position- Provides support to the Case Management department. Supports the administrative needs including implementing, maintaining, performing, improving, reporting.  Independently completes various deliverables for Case Managers, Case Management Supervisors, Program Managers, Assistant Directors, Directors, or other stakeholders.  Acts as the point person for key business deliverables to ensure regulatory compliance as well as accuracy, consistency, and completeness of information. Provides technical assistance to and interaction with a variety of stakeholders, in collaboration with Case Management team, to assist in effective output and understanding.   Maintains a high level of knowledge of business administrative processes and functions and supports a team culture of high customer service. Assists with special projects, documentation, record keeping, and compliance.  

Essential Duties/Responsibilities 

Maintains solid understanding of the business support needs for Case Management department 

Monitors data and reports outcomes regularly  

Ensures data tracking is complete, accurate, and within regulatory compliance 

Makes sure all tasks/processes are documented using established format (training guides) 

Supports business team cross training efforts, provides back up and shares team workload 

Monitors completion of business support tasks/processes per deliverable timelines 

Designs and maintains spreadsheets, queries, or reports as required for key performance indicators 

Supports with program audits  

May be responsible for completion of state required contract deliverables, as directed by Program Manager.   

Ensures understanding of relevant policies, practices, and processes  

Fulfills document management activities and supports data integrity efforts in all data systems. 

Supports department supervisor/manager in planning, delegating, and completing special projects, as necessary. 

Completes CBMS eligibility verification for Intake clients with pending Medicaid 

PMIPs – Sends requests and follows up with PCPs 

Completes Mailing for the LTSS Department 

Provides back-up support for the Navigator as needed 

Various projects or clerical duties, as needed. 

Job Qualifications 

Knowledge, Skill, and Ability: 

Effective written and verbal communication skills with individuals and groups at all professional levels.  

Demonstrated organizational and time management skills.  

Ability to work independently and prioritize tasks/goals for self. 

Ability to work effectively with various technology including word processing software, internet based databases, etc.  

Intermediate to advanced knowledge of Excel.  

Demonstrated attention to detail.  

Effective and creative negotiator and problem solver. 

Ability to develop a general, working knowledge of the program in order to evaluate quality.  

Training/Education: 

High School diploma required. 

Experience: 

Experience in field of intellectual/developmental disabilities or delays preferred. 

Two years’ experience with Microsoft Office required.  

Working Environment/Physical Activities 

Effective with shifting roles, responsibilities, and expectations in a changing environment. 

Ability to work effectively under the pressure of deadlines.  

Ability to work autonomously while remote.