Business Systems Operations Coordinator
Music + Passion + Business = FBMM! Start your career with us today! FBMM represents some of the top recording and touring artists, songwriters, and creatives across all genres of music. Household names? Yep. Global superstars and stadium headliners? That too. We are an established, highly respected entertainment business management firm with offices in Nashville, New York, and Los Angeles.
We encourage employees to establish long-term careers with FBMM and, as a result, 50% of our staff have been here for more than five years. Their collective knowledge and experience create the perfect environment for mentorship. We love to promote from within and have created a clear path for advancement!
The System Operations (FBMM Toolbox) Coordinator supports the day-to-day administration, maintenance, and coordination of business-critical software platforms, banking portals, payroll systems, and collaboration tools used across FBMM. This role is responsible for managing user access, permissions, checklist maintenance, and operational support requests while ensuring accuracy, timeliness, and compliance with internal procedures and external institution requirements.
The ideal candidate is highly organized, detail-oriented, and able to manage a high volume of administrative requests across multiple systems while maintaining professionalism and confidentiality.
Essential Duties and Responsibilities include, but are not limited to:
Administer user access and account maintenance for banking and treasury management platforms, including, but not limited to:
CNB Business Suite (CNO), CNB Credit Card (CentreSuite), CNB EasiLink, Pinnacle Online Banking, Regions iTreasury, Studio Online Treasury, Truist One View, and Wells Fargo Vantage
New user setup and onboarding
User access and permission changes
Maintenance of accurate records and request tracking
Provide administrative support for payroll-related systems, including Paychex and SurePayroll, including, but not limited to:
User access setup and updates
Coordination of new client account setup
Troubleshooting and routing support requests as needed
Support administration and maintenance within AgilLink, including:
Vendor banking information setup and maintenance
Coordination and communication related to systemwide AgilLink issues
Reporting maintenance and updates
Maintain accurate documentation of requests and approvals, and department checklists
Coordinate with internal teams, external vendors, and financial institutions to resolve access and administrative issues
Prioritize and manage multiple requests simultaneously while meeting established timelines
Exercise discretion and maintain confidentiality with sensitive financial and personnel information
Support additional software administration and operational projects as assigned
Qualifications:
Associates or Bachelor's degree in Information Systems, Business, Human Resources or related field preferred
One (1) year of experience in IT, HRIS, banking, helpdesk or data entry with strong customer service skills preferred
Strong organizational skills with exceptional attention to detail
Ability to manage multiple systems and competing priorities effectively
Professional written and verbal communication skills
Ability to work independently in a remote environment
Strong problem-solving and follow-through skills
Proficiency in Microsoft Office and ability to learn new software platforms quickly
Must possess a high level of confidentiality and ability to exercise independent judgment
Physical Demands:
Prolonged periods of sitting and working at a computer
Extended screen time across multiple systems and applications
Ability to manage repetitive administrative tasks with accuracy and consistency
Supervisory Responsibilities:
This position does not have any supervisory responsibility
This description is not all-inclusive, and duties will vary depending on business needs.