Call Center Agent - DOS

Call Center Agent - DOS
Department: Contact Center
Employment Type: Full Time
Location: Remote - USA
Reporting To: Contact Center Management
Compensation: $16.00 - $17.00 / hour

Description
PATLive is seeking skilled and personable individuals for a remote role handling incoming calls for the Florida Department of State, Division of Corporations. This position requires excellent customer service skills and a professional phone presence. If you're looking for a remote opportunity with a reputable company, we encourage you to apply.

We currently prefer candidates from Florida, Georgia, North Carolina, Tennessee, and Texas for existing job opportunities.

Key Responsibilities
We Are Looking For:

Exceptional Communication: You possess excellent interpersonal skills, demonstrating friendliness and patience in a fast-paced, high-volume call environment.

Full-Time Availability: You are available to work a consistent Monday through Friday schedule, 8:00 AM to 5:00 PM EST.

Technical Proficiency: You are comfortable using computers and navigating software applications.

Required Equipment: A high-quality wired headset, keyboard, and mouse are required for optimal performance.

Dedicated Workspace: You have a quiet, distraction-free home office environment.

Residency: We currently prefer candidates from Florida, Georgia, North Carolina, Tennessee, and Texas for existing job opportunities.

Background Check: You are able to pass a background check.

Skills, Knowledge and Expertise

Minimum Requirements: 

Reliable Internet: A stable, wired internet connection to your Wi-Fi router or cable modem, with a minimum speed of 20 Mbps download and 5 Mbps upload.

Professional Equipment: A high-quality wired headset, keyboard, and mouse are required for optimal performance.

Schedule Availability: Candidates must be available to work a Monday through Friday schedule, from 8:00 AM to 5:00 PM ET.

Residency Requirement: We currently prefer candidates from Florida, Georgia, North Carolina, Tennessee, and Texas for existing job opportunities. We kindly request that individuals residing outside of these states refrain from applying.

Benefits

Pay 

$16 per hour (English)

$17 per hour (Spanish)

Benefits

Remote Work Flexibility: Enjoy the convenience and comfort of working from your home.

Comprehensive Paid Training: Receive thorough training to ensure your success in the role.

Robust Benefits Package:
Medical, Dental, and Vision Insurance

Life Insurance

Supplemental Benefits

401K Retirement Savings Plan

Generous Time Off: Benefit from paid holidays and paid time off.

We currently prefer candidates from Florida, Georgia, North Carolina, Tennessee, and Texas for existing job opportunities.