Call Center Rep - Medical Practice Remote Florida Only

What You’ll Do:

• Answer incoming calls and direct them to the right departments

  Accurately schedule appointments, consultations, and surgeries in Athena

  Register new patients and input detailed demographic and insurance information

  Confirm appointments and verify insurance coverage

  Educate patients on pre-visit protocols, paperwork, and appointment details

  Take and route messages from patients, physicians, and pharmacies

  Coordinate scheduling for multiple physicians and locations

  Provide backup front office support and contribute to overall workflow

  Reach out to new patients with a friendly welcome call

What We’re Looking For:

Education & Experience:

High School Diploma or equivalent required

Minimum 2 years of experience in appointment/surgery scheduling in a healthcare setting

Prior experience working with insurance and EHR systems (Athena plus!)

Knowledge & Skills:

Familiarity with medical terminology and managed care contracts

Excellent verbal/written communication and people skills in English and Spanish

Strong organizational and time management abilities

Proficient in Microsoft Office with fast, accurate data entry skills

Ability to multitask while maintaining attention to detail

You’ll Shine If You:

Love working with diverse patient populations

Thrive in a team-oriented, collaborative setting

Have a service-first mindset and are calm under pressure

Are driven to provide the best patient experience every time

Physical & Mental Requirements:

Standard office duties including sitting, standing, and using a computer. Must be able to handle a high volume of calls and multitask efficiently in a busy environment.