Call Center Representative

Description
About Us
BoulderCentre for Orthopedics & Spine is a leading orthopedic and sports medicine practice dedicated to providing exceptional patient care. We are seeking a friendly, organized, and customer-focused Appointment Scheduler to join our team. Position Summary
The Call Center Representative is often the first point of contact for patients.

This role answers calls, schedules appointments, registers new patients, verifies insurance, and delivers excellent customer service. The ideal candidate is professional, detail-oriented, and thrives in a fast-paced medical environment.
  
Department: Front Desk
Reports To: Front Desk Manager
Schedule/Type: Full-Time | Remote | Hourly
Compensation: $19.00–$26.00 per hour, commensurate with experience
Bonus Eligibility: No 
Requirements
  
Essential Duties and Responsibilities
Answer and direct incoming calls using a multi-line phone system. Schedule new patient, follow-up, same-day, and urgent appointments according to established protocols.

Register new patients and accurately enter demographic and insurance information into the electronic medical record (EMR). Verify insurance eligibility and assist patients with appointment-related questions. Promote and support patient pre-check-in workflows.

Maintain accurate provider schedules and update cancellations, additions, and schedule changes promptly. Communicate effectively with providers and clinical staff regarding scheduling concerns or patient needs. Deliver exceptional customer service while maintaining professionalism and empathy.

Meet departmental performance expectations, including call answer rates, scheduling accuracy, and response times. Follow HIPAA guidelines and maintain patient confidentiality at all times. Assist at the front desk when needed to support clinic operations.

Perform other duties as assigned.

Qualifications

Education
High school diploma or equivalent required. Associate degree preferred. Experience
Minimum one year of appointment scheduling, medical reception, call center, or customer service experience required.

Previous experience in a medical office or healthcare setting preferred. Experience working with EMR systems and insurance verification preferred. Knowledge, Skills, and Abilities
Understanding of HIPAA regulations and patient confidentiality requirements.

Knowledge of medical insurance plans and eligibility verification processes. Familiarity with medical terminology and scheduling procedures. Strong verbal and written communication skills.

Excellent customer service and conflict-resolution abilities. Ability to remain calm and professional when assisting patients with urgent needs. Strong attention to detail and organizational skills.

Proficiency in Microsoft Office and healthcare scheduling software. Ability to work independently and as part of a team in a fast-paced environment. Work Environment
This position is based in a medical office setting with occasional remote work opportunities, depending on business needs.

The role requires extended periods of sitting, frequent telephone communication, and regular computer use. Company-Paid Benefits
Basic Life and AD&D Insurance (Guardian) 
16 days of PTO annually 
7–7.5  paid holidays annually 
Employee Assistance Program (EAP) 
401(k) Safe Harbor Contribution 
Additional Voluntary Benefits
Medical Insurance 
Dental Insurance 
Vision Insurance 
Health Savings Account (HSA) 
Flexible Spending Accounts (FSA) 
Short-Term Disability 
Voluntary Life and AD&D Insurance 
Identity Theft Protection 
Legal Coverage 
Optional Protection Benefits, including: Accident Insurance, Hospital Indemnity      Insurance, Cancer Care Insurance, Critical Illness Insurance 
401(k)
Closing Date: June 22nd 2026
Boulder Centre for Orthopedics is proud to be an Equal Opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.

Our hiring decisions are based solely on qualifications, merit, and business needs. We encourage diverse candidates to apply and welcome the opportunity to build a talented and inclusive workforce. In our recruitment and employment practices, we adhere to applicable federal, state, and local laws, ensuring fairness and inclusivity in all aspects of employment.

We value diversity and believe that a diverse workforce enhances our ability to serve our patients and community effectively. All qualified individuals are encouraged to apply, regardless of background or identity.