Call Center Representative - 1st shift

Remote Travel Consultant (First Shift) | Customer Service & Call Center

Location: Remote (U.S.-based)Schedule: Full-Time | First Shift (Daytime Hours)

Travel Incorporated is hiring Remote Travel Consultants to support our growing customer service and call center operations. This role is ideal for individuals seeking work-from-home jobs, entry-level travel careers, or opportunities in client support and hospitality.

If you’re organized, people-focused, and comfortable in a fast-paced environment, this position offers a pathway into a stable, long-term remote career.

What You Can Expect

Structured Onboarding & Paid Training

14-week paid training program designed for success

Local hires attend onsite training; non-local hires complete training remotely with two required weeks in Duluth, GA (travel paid)

Hands-on learning in booking systems, customer interactions, and travel coordination

Remote Work Environment

Fully remote position after training

Company-provided equipment

Ongoing support from leadership and peers

Career Development Opportunities

Build experience in travel planning, reservations, and customer support

Opportunity to grow into more advanced, consultative roles over time

Core Responsibilities

Manage inbound customer interactions via phone, email, and chat

Assist clients with travel reservations, itinerary planning, and trip changes

Provide accurate information on flights, hotels, and travel policies

Resolve issues and deliver high-quality customer service experiences

Maintain detailed and accurate records in booking and CRM systems

Partner with internal teams to ensure seamless travel coordination

Qualifications & Skills

Background in customer service, call center, retail, or hospitality is preferred

Strong verbal and written communication skills

Comfortable multitasking across multiple systems and platforms

Detail-oriented with strong organizational abilities

Ability to work independently in a remote work environment

Basic computer skills (email, chat platforms, data entry, CRM tools)

High school diploma or equivalent required

Schedule & Work Requirements

Remote (work-from-home) – must have a dedicated workspace

Reliable high-speed internet required (no satellite or select wireless providers - specifically, TMobile and Verizon)

Training Schedule: Monday–Friday, 8:00 AM–5:00 PM ET

Post-Training Schedule: First shift with start times between 7:00 AM–10:30 AM ET

Travel to Duluth, GA 2–3 times per year for meetings and development

Why Join Travel Incorporated?

Established company in the travel and hospitality industry

Paid training and ongoing professional development

Clear path for advancement within customer service and travel roles

Collaborative, team-oriented culture

Equipment provided + travel expenses covered for required training

Apply Now – Remote Customer Service Career in Travel

If you’re searching for remote jobs, call center positions, or travel-related careers, this is your opportunity to get started. Join Travel Incorporated and help deliver exceptional service to travelers worldwide.

Apply today at travelinc.com

This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location.

Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com.
 

Connecting innovative technology with superior service to advance business travel

This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location.

Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com.
 

Connecting innovative technology with superior service to advance business travel