Call Center Representative - 2nd Shift

Launch Your Career in Travel with Travel Incorporated 

Are you passionate about travel, eager to help others, and ready to start a rewarding career with room to grow? Join Travel Incorporated as a Travel Consultant in our Contact Center and be part of a team that delivers Excellence in Client Care. 

This is more than just a job — it’s your first step into a career in the travel industry with an award-winning, forward-thinking company that truly values its associates.

Why This Role Is Worth Your Time

• Build a Career, Not Just a Job
  You’ll begin with 14 weeks of paid training through TI University. Local candidates will attend training in person. If you are not local to our office - your training is mostly remote but will include 2 in-person weeks at our Duluth, GA office (travel provided by TI). After training, you’ll work remotely, applying what you’ve learned with the full support of a team that wants you to succeed. 
  
  

  Make an Impact Every Day
  Help develop travel plans for clients based on their goals and timelines. You will offer personalized travel advice, solve problems, and uncover ways to improve their experiences — all while building relationships based on trust and service excellence.
  
  

  Grow With Us
  From your first day at TI, you’ll be on a path to progress. As your skills develop, so will your responsibilities — from basic bookings to more complex, consultative travel planning.
  
  

What You’ll Do

• Complete comprehensive training and transition into handling inbound client calls, emails, and chats with confidence
  
  

  Listen actively to understand client goals and create travel solutions tailored to their needs
  
  

  Guide clients through itinerary options, modifications, and travel best practices
  
  

  Deliver exceptional service that drives client satisfaction and supports performance goals
  
  

  Collaborate with internal teams to ensure smooth, accurate travel arrangements
  
  

  Proactively identify and act on opportunities to improve the client experience
  
  

What You Bring

• A strong customer service mindset — you're motivated by helping others
  
  

  Excellent communication skills and the ability to build trust quickly
  
  

  Tech-savvy and comfortable using email, chat, and other digital tools
  
  

  Detail-oriented, organized, and thrives in a structured environment
  
  

  Previous client service or call center experience is a plus, but not required
  
  

  High school diploma or equivalent
  
  

  Position Details

  Remote (not mobile): You’ll work from a dedicated home office with high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported)
  
  

  Training Schedule: Mon–Fri, 8:00 AM–5:00 PM ET (14 weeks on site for local candidates; 12 weeks remote / 2 weeks in-person for non-local candidates)
  
  

  Post-Training Schedule: Second shift with start times between 12:00–2:00 PM ET
  
  

  Annual travel to our Duluth office 2–3 times per year for team engagement and development
  
  

What We Offer

• A respected, mission-driven company committed to innovation and service excellence
  
  

  Career growth pathways and continuous training
  
  

  A collaborative culture where your voice is heard and your work matters
  
  

  Equipment provided and travel covered for required in-person training

Ready to Start Your Journey?

Bring your passion for helping others and your love for travel — we’ll provide the tools, training, and support you need to succeed. At Travel Incorporated, you’ll do more than book trips — you’ll help people create unforgettable experiences. Learn more about being a Travel Consultant. 

Learn more about us and apply today at travelinc.com

Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com.
 

Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com.