Cardiac Device Specialist, Overnight Triage

Position Title: Cardiac Device Specialist, Overnight Triage
Location: 100% Remote (U.S. – candidates must reside in the contiguous United States) 
About The Role 
As a Triage Specialist at PaceMate®, you'll join a team of experienced professionals dedicated to improving outcomes for patients with cardiac implantable electronic devices (CIEDs). Working remotely, you'll use your expertise in cardiac electrophysiology and device management to analyze remote transmission data and diagnostics, interpret complex arrhythmias, and provide the accurate clinical documentation that providers rely on to guide patient care.  
This role requires deep technical knowledge—you'll assess device function across multiple manufacturers, recognize abnormalities and arrhythmias, and recommend strategies to address issues. This is an overnight role with regularly scheduled shifts Sunday through Thursday, typically lasting 8–10 hours between 5:00 pm and 6:00 am EST.
What You’ll Do 
Remotely monitor patients with CIEDs using PaceMate®'s proprietary software 

Triage high priority alert transmissions by analyzing ECG/EGM data and device diagnostics, identifying abnormal device function and complex arrhythmias per ’customer preferred alert preferences 

Downgrade alert flags for transmissions deemed to be false positive or low priority 

Document findings on transmissions accurately and professionally, communicating with providers as needed according to PaceMate®'s best practice standards and SOPs 

Serve as the primary point of contact for after-hours alert notification calls 

Serve as a subject-matter expert and primary resource for team members, providing guidance and support for urgent and emergent reporting needs 

Maintain advanced knowledge of PaceMate® products and services (i.e. expertise in manufacturer and PaceMate® LIVE alerts) 

Work independently to manage your daily workflow while collaborating closely with teammates and clinical leadership to ensure efficient, accurate, and timely interpretations 

Maintain strict confidentiality and adhere to all HIPAA and PHI protocols 

Contribute to our patient-centered care philosophy—at PaceMate®, every teammate is a caregiver whose role is to meet the needs of the patient 

Other duties as assigned 

Remotely monitor patients with CIEDs using PaceMate®’s proprietary software  

What We’re Looking For 
Minimum two years of recent cardiac device management experience, OR successful completion of a formal cardiac rhythm management program 

IBHRE Certification (CCDS, CEPS, CDRMS) required; CCT or CRAT a plus 

Hands-on experience interrogating and interpreting device diagnostics for at least three of the four major manufacturers: Medtronic, Abbott, Boston Scientific, and Biotronik 

Proficiency in ECG/EGM interpretation, including complex arrhythmia recognition 

Moderate to advanced technical skills 

Dedicated home workspace free from distractions, with reliable internet connectivity and the ability to work independently while engaging actively with your team throughout the day 

Nice-to-Haves 
Bachelor's or associate degree in a related field (nursing, cardiovascular technology, biomedical engineering, or similar)  

Cardiac Device Specialist II or Advanced Cardiac Device Specialist role at PaceMate® preferred if applying internally  

Industry experience with cardiac rhythm management  

Proficiency with collaboration tools including Microsoft Office Suite, Teams, and Slack 

Physical Requirements 
While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, and frequently communicate with customers and employees. 

Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entry. 

You must reside within the geography of the territory. 

You must only work from within the contiguous Unites States. 

If working from, residing at a location other than your legal address that PaceMate® has on file, employee must inform IT and get approval to do so. 

Whenever Confidential information is carried by a PaceMate® worker into a foreign country; the information is either stored in some inaccessible form, such as an encrypted external storage media, or always remains in the worker's possession. 

PaceMate® workers shall not take Secret PaceMate® information into another country unless the permission has been obtained from Physical Security management. 

Why Join PaceMate® 
Benefits: Full-time employees receive a comprehensive benefits package including health, dental, and vision insurance; HSA and FSA options; short- and long-term disability; AD&D coverage; 401(k) retirement savings; paid time off; and additional voluntary benefits including legal insurance, critical illness, hospital indemnity, and accident coverage. We also offer an employee assistance program, financial wellness resources, and discount programs. 
Compensation: On top of a Robust Benefit Package, we are targeting a compensation range of $41.34-51.52 per hour, depending on education, experience, and certifications. This evening shift will also be eligible for an additional $4.00 per hour for certain hours worked, our generous shift differential. 

Equal Opportunity Employer: We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions.    
 
About PaceMate

Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden.

With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.