Care Concierge
K Health is a leading clinical AI company focused on delivering accessible, high-quality healthcare. The Care Concierge Agent will manage patient experiences, coordinate appointments, and provide support to ensure the clinic operates smoothly.
Responsibilities
- Develops close relationships with and serves as primary point of contact for patients
- Onboards patients and validate insurance and IDs within department SLA requirements
- Schedule appointments, follow-up visits and support the patient in navigating care outside of the virtual clinic
- Maintain detailed records of patient interactions and progress to ensure accurate information across all systems
- Communicate effectively and proactively with patients, providers and co-workers to facilitate care
- Ability to build relationships with different types of people, including clients, organization members, and health care providers
- Initiate outreach and missed appointment procedures
- Maintain strict confidentiality in accordance with HIPAA policies
- Act as an expert on the Clinic App and related systems, processes and tools
- Handle multi-channel patient communication based on the needs of the patient (phone, chat, SMS, email)
- Monitor Provider schedule adherence and performance within department’s SLAs
- Troubleshoot and document technical issues for patient resolution
- Act as a liaison between patients, clinical operations and healthcare providers while taking ownership of the patient experience
Skills
- 1+ Years in Healthcare/Hospitality experience
- Team player in a small, supportive environment
- Ability to work with phone, chat, sms and email communication
- Empathetic, trustworthy, and passionate about patient care
- Organized and flexible: handle changing needs with ease
- Tech-savvy: troubleshoot and explain to patients
- High school diploma
- Associate's/bachelor's in healthcare preferred
- Experience with Epic, Salesforce, G-Suite, Jira, and Slack
Benefits
- Hybrid work schedule with weekly lunches and stocked fridges
- Monthly social committees for company events
- 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days
- Stock options for every full-time employee
- Paid parental leave
- 401k benefit
- Commuter Benefits
- Competitive health, dental, and vision insurance options
Company Overview
Company H1B Sponsorship