Carrier Compliance Admin

Carrier Compliance Admin

POSITION SUMMARY

The primary duty of the Carrier Compliance Admin is to assist the Compliance Department with daily administrative and organizational tasks. 

Essential Functions Statement(s)

• Manage and enter 3rd party carrier monitoring and reporting items in the proprietary operating system.
• Process incoming certificates of insurance.
• Manage calls and emails made to the Compliance Department.
• Qualify new carriers presented by the independent business owner/agents for qualification/disqualification.
• Document independent business owner/agent or carrier interactions, inquiries, complaints, and details of carrier research, as well as any actions taken in the internal proprietary operating system.
• Obtain and examine all relevant information to assess the validity of complaints and to determine root causes.
• Accurately maintain the carrier database.
• Identify issues requiring further investigation to management or the designated department and escalate accordingly.
• Follow up to ensure that appropriate action was taken to provide a resolution to the issue.
• Contact the involved parties to respond to inquiries or to notify them of results found or any planned actions.
• Continuously build compliance relationships with independent business owner/agent personnel to successfully work together daily.
• Ability to work a 1-week after-hours schedule (4-10s with Friday off) and 1 weekend on call monthly, as well as rotating Corporate Holidays. (See schedule above)
• Other duties as assigned by supervision/management.

POSITION QUALIFICATIONS

Competency Statement(s)

• Communication, Written - Ability to communicate in writing clearly and concisely.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Accountability - Ability to accept responsibility and account for his/her actions while working remotely, often without direct or constant supervision.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Detail-Oriented - Ability to pay attention to the minute details of a project or task.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task. This is paramount to this position.
• Assertiveness and Motivation - Ability to act in a self-confident manner to facilitate completion of a work assignment.
• Accuracy - Ability to perform work accurately and thoroughly.

SKILLS & ABILITIES

• Previous experience in the transportation industry a plus, but not required.
• Must be able to work in a fast-paced environment and be a quick learner.
• Very good follow-up skills and attention to detail. Multitasking, organizational skills, and the ability to prioritize workload are a must.
• Excellent written and oral communication skills, and must have good computer skills.
• Ability to adapt easily to changing priorities. Positive professional attitude.