Certification Specialist

Job DetailsJob Location: Remote - Spring Mills, PA 16875Position Type: Full TimeSalary Range: $57,320.00 - $78,871.00 SalaryJob Shift: Day 

Certification Specialist

Class: Full time, Exempt

Reports to: Certification Program Manager

Direct Reports: None

Location: Remote

Position Summary:

The Certification Specialist performs file review, which supports the certification review process responsibility of the Certification Team.

Team Statement:

The Certification Specialist is a member of the Certification Team, which has the following areas of responsibility:

Certification Review Process
Certification Policy and Procedures
Compliance and Enforcement

The Certification Specialist’s work focuses on all areas listed above.

Primary Duties & Responsibilities:

Certification Review Process

Review certification applications and updates, inspection reports and supporting documentation and determine compliance status as assigned by supervisor
Provide information and respond to requests for information about PCO and organic certification via email, letter, phone and occasional virtual or in-person meetings.
Complete assigned workload in accordance with Certification Review Team timelines and communicate with supervisor about delays
Serve as primary contact person for clients assigned by supervisor
Provide evaluative feedback on inspector performance
Work daily with a complex, proprietary database to perform the regular tasks of the job. Ensures that database records are consistent and current

Certification Policy & Procedure

Support the development and maintenance of certification forms and documents
Maintain an understanding of the USDA National Organic Program regulations, as well as PCO policy and procedures
As applicable, maintain an understanding of Organic Plus Trust Grassfed regulations

Implement certification policies and procedures

Compliance and Enforcement

Make autonomous or semi-autonomous decisions about clients’ compliance with USDA NOP Rule using accurate sources of data and communicate those decisions to clients in a timely manner
Write compliance findings, including Conditions, Notifications of Noncompliance and Adverse Actions
Perform mediations and draft settlement agreements with support from Certification Program Managers, as needed.
Monitor response deadlines for outgoing compliance, including managing reminders
Ensure compliance responses are received within applicable deadlines.
Work with Certification Program Manager to respond to rebuttals and appeals of adverse certification decisions
Participate in audits and accreditation site visits, as requested by the Quality Team

Other

Participate in Certification Team meetings
Ensure the avoidance of conflict of interest throughout the certification process and update the PCO Conflict of Interest form on an annual basis at a minimum

Serving as a representative of PCO in relevant industry areas as appropriate, and role modeling diversity, equity, and inclusion.
Represent PCO at public events, as needed
Any other task relevant to these duties or the mission of the organization as assigned by the supervisor or Certification Deputy Director

 
Qualifications 

Qualifications:

Position

Bachelor’s degree or equivalent work experience, preferably in agriculture, biology, environmental studies, or food science.
Experience as a Certification Specialist
Familiarity with regulatory compliance
Knowledge of the certification to USDA organic standards and evidence of education, training or professional experience in the fields of agriculture, science or organic production and handling that relates to assigned duties.
Familiarity with the certification procedure
Excellent organizational skills
Attention to detail

General

Dedicated to PCO’s mission
Analytical problem-solving ability
Ability to manage multiple priorities and perform within deadlines
Excellent communication and writing skills 
Excellent interpersonal skills
Performs work with utmost honesty and integrity. Understands and appreciates the importance of extraordinary customer service
Able to work with minimal supervision while understanding the necessity for communicating and coordinating work efforts with others. Must be able to develop a work plan and perform in a team environment.
Computer proficiency: word processing, spreadsheets, internet research, databases. Comfort using a computer for multiple hours at a time.

 Physical Requirements / Working Conditions

The bullet points below are representative of the physical demands and working environment that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to perform the essential job functions. 

Standard / Remote office setting; proximity to office equipment that includes electronic devices.
Must remain at a workstation for at least 50% of the time; will need to use equipment that includes electronic devices.
Perceive and interact with text, media, and people.
Communicate and accurately exchange information with text, media, and people.
Must be able to lift up to 50 lbs.