Chatbot Developer

Conversational AI Developer (Chatbot Developer)

Position Overview

Diverse Agile Solutions is seeking a talented and passionate Conversational AI Developer to play a key role in managing existing chatbot implementations while designing and delivering next-generation conversational AI experiences. This position bridges traditional Natural Language Understanding (NLU) platforms with modern Generative AI and agent-based architectures.

The ideal candidate will possess deep technical expertise within the Microsoft conversational ecosystem, strong enterprise integration experience, and a passion for creating intuitive, human-centered digital experiences. This individual will help drive the evolution of our conversational platforms from traditional chatbot frameworks toward advanced AI agent solutions leveraging Microsoft AI technologies.

Key Responsibilities

Conversational AI Development

Design, develop, test, deploy, and maintain enterprise-grade chatbots, virtual assistants, and AI-powered conversational agents.

Manage the full development lifecycle, from requirements gathering and conversational design through production deployment and ongoing optimization.

Build scalable and secure conversational solutions across web, mobile, and messaging platforms.

Platform Architecture & Modernization

Maintain and optimize existing Azure Bot Framework SDK v4 implementations.

Contribute to architectural modernization initiatives involving Microsoft Copilot Studio, Azure AI Foundry, and agent-based frameworks.

Evaluate emerging conversational AI technologies and recommend enhancements to existing platforms.

Enterprise Systems Integration

Design and implement integrations between conversational interfaces and enterprise applications using MuleSoft APIs and integration services.

Connect chatbot solutions with backend systems such as:

PeopleSoft

Salesforce

Knowledge Management Platforms

Enterprise Databases and Services

Develop secure APIs and middleware services supporting conversational workflows.

Omnichannel Experience Management

Create and manage dynamic conversational interfaces utilizing:

Microsoft Adaptive Cards

Knowledge Base Integrations

Workflow Automation Tools

Web and Mobile Chat Interfaces

Deliver seamless user experiences across multiple communication channels.

Live Agent Escalation & Case Management

Implement intelligent escalation workflows from automated assistants to live support agents.

Integrate conversational systems with Salesforce Live Chat and Salesforce Case Management solutions.

Develop automated ticket creation, routing, and case management capabilities.

AI, NLU & LLM Orchestration

Develop hybrid AI solutions leveraging:

Azure Conversational Language Understanding (CLU)

Azure OpenAI Services

GPT-based models

Retrieval-Augmented Generation (RAG) patterns

Design intent recognition, entity extraction, contextual memory, and fallback handling strategies.

Optimize prompt engineering and AI orchestration workflows to improve response quality and user satisfaction.

Analytics & Continuous Improvement

Monitor chatbot performance metrics including:

Containment Rates

Intent Accuracy

User Satisfaction

Conversation Completion Rates

Escalation Metrics

Analyze conversation logs and user feedback to identify optimization opportunities.

Implement improvements that enhance accuracy, reduce hallucinations, and improve overall user engagement.

Collaboration & Stakeholder Engagement

Collaborate closely with Product Owners, UX Designers, Business Analysts, Developers, and business stakeholders.

Translate complex business requirements into effective conversational experiences.

Communicate technical concepts and AI limitations clearly to both technical and non-technical audiences.

Required Qualifications

Technical Experience

Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field (or equivalent professional experience).

Minimum 3 years of experience developing software applications with a focus on:

Conversational AI

Chatbots

NLP/NLU systems

AI Assistants

Generative AI Solutions

Microsoft Conversational Technologies

Strong hands-on experience with:

Azure Bot Framework SDK v4

Waterfall Dialogs

Middleware Development

Conversation State Management

Experience with or strong understanding of:

Microsoft Copilot Studio

Azure AI Foundry

Agentic AI architectures

Programming & Development

Advanced proficiency in:

C#

.NET

JavaScript

Working knowledge of:

HTML

CSS

REST APIs

JSON-based integrations

Enterprise Integration

Experience integrating conversational solutions with enterprise systems through:

MuleSoft

Salesforce APIs

PeopleSoft

Other enterprise application platforms

Preferred Qualifications

Experience with Azure Cosmos DB for conversation state management and telemetry storage.

Familiarity with:

Azure Application Insights

Power BI

Data visualization and chatbot analytics platforms

Experience implementing CI/CD pipelines for chatbot and AI deployments.

Knowledge of:

Azure DevOps

GitHub Actions

Automated Testing Frameworks

Experience building Retrieval-Augmented Generation (RAG) solutions.

Understanding of AI governance, responsible AI principles, and prompt engineering best practices.

Experience supporting Higher Education, Government, Healthcare, or other large enterprise environments.

Microsoft Azure certifications are highly desirable.

Desired Skills

Strong analytical and problem-solving abilities.

Excellent verbal and written communication skills.

Ability to work independently and collaboratively within Agile teams.

Passion for innovation and emerging AI technologies.

Strong customer-focused mindset and commitment to delivering exceptional user experiences.

Why Join Diverse Agile Solutions?

Cutting-Edge Innovation

Work on transformative AI initiatives utilizing the latest advancements in Generative AI, Agentic AI, Microsoft Copilot technologies, and enterprise automation.

Meaningful Impact

Develop solutions that directly improve customer, employee, and stakeholder experiences while supporting high-volume business operations.

Professional Growth

Expand your expertise in:

Generative AI

Large Language Models (LLMs)

AI Agent Frameworks

Microsoft AI Technologies

Enterprise Cloud Solutions

Collaborative Culture

Join a team of passionate professionals dedicated to innovation, continuous learning, and delivering exceptional results for our clients.

Employment Information

Job Title: Conversational AI Developer (Chatbot Developer)

Employment Type: Full-Time

Location: Remote / Hybrid (Based on Client Requirements)

Travel: Minimal

Work Authorization: Must be authorized to work in the United States

Clearance: May be required depending on client engagement

Equal Opportunity Employer

Diverse Agile Solutions is an Equal Opportunity Employer committed to fostering an inclusive workplace where all employees are valued and respected. We celebrate diversity and are dedicated to creating an environment where everyone can thrive and contribute their unique perspectives.

Interested candidates are encouraged to apply and join DAS in shaping the future of intelligent conversational experiences.