Chief of Staff

Chief of Staff to the CEO
Remote (Boston, MA Preferred) • Full-time

About our Company
Government’s biggest challenges — homelessness, election administration, emergency response — don’t get solved inside a single agency. Work happens across dozens of organizations that often struggle to coordinate, share information, and act in real time. Civic Roundtable is an AI-powered government operations platform that helps public servants do exactly that.

We give wide networks of agencies and partner organizations the tools to consolidate information, coordinate mission-critical work, and move faster together so the people on the frontlines of public problems have what they need to serve their communities. Trusted by 4,000+ organizations across all 50 states, Civic Roundtable emerged from the Harvard Innovation Labs and is backed by General Catalyst.

About the Role

As Chief of Staff, you’ll work directly with the CEO as a strategic thought partner and operator across company operations, go-to-market efforts, and high-priority initiatives. You’ll help identify priorities, bring structure to ambiguity, and turn ideas into action. This is a high-ownership, cross-functional role for someone who likes to move fast and shift seamlessly between strategy and execution at a growing startup.

It’s a great fit for someone who wants exposure to all parts of a company. We’re looking for someone who loves bringing order to ambiguity, notices broken systems and instinctively wants to fix them, and is energized by the opportunity to help shape how the company scales. We’re also looking for someone energized by the opportunity to build better tech for public servants doing critical work.

What Your First 6 Months Could Look Like
Launch and own high-priority initiatives, such as:
Build dashboards and operating rhythms that give leadership visibility across the business

Partner with growth and finance teams to strengthen RevOps processes and forecasting

Identify and roll out AI tools and automations that help the team move faster

Drive complex enterprise opportunities, from pricing analysis to partnership strategy

Redesign our recruiting and onboarding process for a growing team

Prepare materials, analysis, and recommendations for investor discussions

Key Responsibilities

Build and improve how the company runs
Create scalable processes and operating rhythms that keep the company organized and moving

Identify friction across teams and implement solutions that improve execution

Build systems that provide visibility into key business metrics and progress

Drive strategic initiatives and company priorities
Own cross-functional projects from scoping through execution

Conduct market and competitive analysis and develop recommendations that inform company decisions

Create leverage for leadership by ensuring critical priorities move forward or standing up new functions (e.g., referral/channel partnerships)

Support investor communication and financial planning efforts

Scale the business through operations and technology
Strengthen RevOps processes and internal systems that facilitate growth

Help attract exceptional talent and build scalable hiring processes

Identify and implement AI tools, automations, and internal systems that help the team move faster and work smarter

About You
We’re excited about people who:
Love bringing order to ambiguity and know the difference between process and bureaucracy

Move fluidly between strategy and execution without losing the thread on either

Notice broken systems and instinctively want to improve them

Write exceptionally well and communicate clearly under pressure

Can independently own multiple priorities and know when to escalate

Thrive in fast-moving, early-stage environments where the job description changes

Care about making government work better for the people it serves

We’re hoping you have:
3-5 years of experience in ops, chief of staff, consulting, finance, or a high-velocity startup

An excitement to build from scratch in addition to tweaking process that already exists

Strong technical aptitude and comfort picking up new tools quickly, including AI

Excellent judgment on prioritization and when to pull in others

 
Why You’ll Love Working @ Civic Roundtable
⭐ Competitive salary, meaningful equity, health benefits, and flexible work arrangements as part of our first 30 employees.
⭐ Work directly with founders every day and have real influence on how the company is built.
⭐ Broad exposure across product, customers, fundraising, and operations from day one.
⭐ Help build the systems and culture of a fast-growing, venture-backed company.
⭐ Solve meaningful problems that make government more effective for millions of people.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you’re passionate about building great products and making a difference, we want to hear from you!