Claims Team Lead, General Liability

About the role
As a Team Lead at Reserv, you're not just managing from the sidelines—you're in the game. You'll support a Claims Manager or Claims Director while leading the New York Labor Law and Commercial General Liability adjusting team. But here's the best part: you stay hands-on.

When your team needs you, you jump in and handle claims right alongside them. This is where your experience makes a real impact. You'll leverage cutting-edge technology and analytics to drive efficiencies, elevate performance, and reimagine what's possible in claims.

You're a critical player for the team, the customers, and the client—balancing strategic leadership with rolling up your sleeves when volume demands it. Love fast-paced environments? Thrive on variety?

Want to lead by example? If you believe great leadership means being in the trenches with your team, solving problems in real-time, and driving results that matter—this role was built for you.

Who you are
Highly motivated, growth-oriented, impactful and influential
You're a claims professional with a track record of success in commercial claims—Premises, Construction, New York Labor Law, or other complex General Liability
Strong leader who motivates, supports, and teaches teams to excel (through formal management or peer/project leadership)
You're tech-oriented and excited about building a tech-driven claims organization with proven results leveraging technology and analytics
Passionate about your team, the customer, and their experience
You're empathetic and patient with everyone you interact with
Driven by a sense of urgency (without working around the clock)
Creative problem solver who challenges assumptions and leverages technology and team talents to address problems
You're curious - you want the whole story so you can make smart decisions early and be decisive when it counts
You can dive deep into details while staying focused on the big picture
Anti-status quo - you don't just wish things were different, you act on it
Comfortable with phone communications and understand why they matter throughout the claims process
You have a sense of humor (claims are hard enough as it is!)
What you'll do
Flexibility - you will need to be able to switch from claims handling to coaching and feedback
Agility - you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice
​​Responsible for having direct reports
Serve as backup/leader when the Manager is out of office
Responsible for initial onboarding tasks / access and new hire cultural immersion
SME for first-line questions, escalations, roundtable discussions
Be consistently dependable in achieving or exceeding goals and overcoming obstacles
Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
Align team with client and customer expectations of the claims process
Serve as a resource for escalated claims
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation
Increased reserve and payment authority with the ability to assist with moderate reviews
Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/co-lead by Team Leads, Managers, and other Reserv employees
Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset
Qualifications
7+ years of insurance claims experience in high exposure commercial general liability claims, with knowledge of New York Labor Law is needed
Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
2+ years of leadership experience with a preference for experience managing in a remote environment
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information the experience and attributes of the ideal candidate
Benefits
Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
 
Additionally, we will
Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
Work toward reducing and eliminating all the administrative work from an adjuster role
Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!