Client Care Coordinator - Sales

Job Description: Client Care Coordinator (CCC)

Compensation: $6-12 USD/hour

Schedule: Full-time, Monday-Friday 8:00am–5:00pm EST weekends as necessary. Long-term employment.

Location: Remote (must have reliable internet and a quiet work environment)

Join our growing team at Twin Peaks Property Inspections! We're a high-energy home and commercial inspection company based in Ontario, Canada, known for our integrity, innovation, and top-tier service. We're looking for a motivated and technically savvy Client Care Coordinator (CCC) to support our operations, wow our clients, and explore the latest tools to improve our workflow.

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🔑 Key Responsibilities:

🎧 Client Care & Communication

•Answer incoming calls, emails, and web inquiries with professionalism and warmth

• Schedule and reschedule inspections using our online tools

• Follow up on leads and ensure all client touchpoints are handled promptly

• Text and call clients to confirm appointments and resolve questions

• Act as liaison between inspectors, realtors, and clients

📆 Scheduling & Operations

• Confirm all inspections one business day prior

• Add services or make adjustments to inspection bookings as needed

• Track and report inspection calendar gaps and help fill them using our booking strategy

• Monitor voicemail, inboxes, and CRM tasks daily

🧠 Tech & Automation Support

• Assist with light automations using tools like Zapier, Google Sheets, and CRM workflows

• Research and test AI tools (e.g., ChatGPT, CRM integrations, scheduling bots) that could improve operations

• Help implement systems and document new processes

📱 Social Media Engagement (Optional/To Be Assigned)

• Interact with real estate professionals on social platforms

• Like, comment, and tag to increase visibility and engagement

• Share inspection-related content and company updates

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🎯 Ideal Candidate:

• Fluent in English with excellent written and verbal communication

• Positive, self-driven, and adaptable to a fast-paced environment

• Comfortable working with software platforms like Gmail, Spectora, Dialpad, CRMs, and cloud tools

• Sales-minded, with a talent for building rapport and converting leads

• Detail-oriented and proactive in problem solving

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💻 Tools You'll Use:

• Spectora – Inspection scheduling software

• ZOHO CRM & Social Media

• Dialpad – VOIP communications

• Google Workspace – Gmail, Drive, Sheets

• AI Tools – ChatGPT, Zapier, and other emerging tech solutions

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🚀 Why Join Twin Peaks?

• Be part of a high-growth, forward-thinking company

• Work with a team that values transparency, integrity, and innovation

• Opportunity to grow in technical and client-facing roles

• Flexible remote work with supportive training and tools

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📩 How to Apply:

Please send your resume and a short video (1–2 minutes) introducing yourself and describing why you’d be a great fit for this role. Highlight any experience you have with tech tools, customer service, or sales.