Client Communications Specialist (CCS)
Summary:
The Communications Specialist is responsible for delivering superior customer service and communication to clients, patients, staff, and referring veterinarians. This role requires excellent judgment and decision-making skills in triaging client calls, scheduling appointments with clinical specialists, and determining appropriate actions. Kindness, care for animals, and respect for clients are essential values in this team-focused department.
Responsibilities:
Schedule appointments for various Specialty Services using the Cornerstone system
Triage urgent calls efficiently and effectively
Process referral calls from outside veterinarians and clients
Answer phones and direct calls appropriately
Respond to internal and external clients in a respectful, friendly, and thorough manner
Provide clients with status updates and patient information
Maintain a detailed-oriented approach while multitasking in a fast-paced environment
Qualifications:
Knowledge of medical terminology is preferred
Minimum 1-2 years of veterinary medical office experience is required
Proficient in computer skills: Microsoft Office, Outlook, Cornerstone EMR system, Alcatel-Lucent Phone system
Speed typing skills of 40+ wpm required
Ability to provide consistent and exceptional customer service
Pleasant speaking voice
Articulate, dependable, hardworking, compassionate, and flexible with scheduling
Proven experience in a detail-oriented environment
Schedule/Shift:
Sunday 8 AM - 4 PM, Monday – Thursday 10 AM - 6 PM
Location: REMOTE
Pay Range
$18—$23 USD
Excellence in veterinary medicine since 1910. AMC Offers:
A Commitment to Lifelong Learning: Founded in 1910, the Schwarzman Animal Medical Center is the world’s largest veterinary teaching hospital, offering compassionate, collaborative, and cutting-edge veterinary care. Our commitment to innovation has led to the creation of one of the most advanced veterinary facilities in the world.
State-of-the-Art Facilities: AMC just completed a major expansion and renovation. This project transformed the hospital’s entire 83,000-square-foot space into a state-of-the-art facility unlike any other.
Highlights include: A brand-new full floor surgical center, 1.5 Tesla Philips MRI (the exclusive high field MRI for small animals in NYC), 64-slice spiral CT scanner, Electroencephalography (EEG), Elekta Versa HD Linear Accelerator, In-house Laboratory, Ultrasound, Echocardiogram, and Mobile Cone Beam CT
A multidisciplinary team of 140+ veterinarians across 20+ specialties: With over 20 specialties and services under one roof, our departments frequently work together to deliver the highest quality of patient care in the veterinary field. Our dynamic array of specialists means that we are the go-to place for complex cases.
A Hospital in the heart of NYC: AMC is located in Manhattan, surrounded by leading research and teaching institutions such as Cornell University College of Veterinary Medicine, Weill Cornell Medical School, and NYU. Collaborative research opportunities abound, and our strong focus on education ensures a rewarding career for those passionate about mentoring and advancing veterinary medicine.