Client Delivery Associate - Operations

Kraken is a technology company focused on creating a smart, sustainable energy system. The Client Delivery Associate will play a crucial role in collaborating with clients and their customer operations teams, coaching leaders, and supporting operational setups to enhance client experiences.

Responsibilities

• Champion the Kraken model! Live and breathe what we preach and be comfortable convincing clients that it’s the best way to run their business!
• Communicate the best practices and key behavioral principles to clients, emphasizing their positive impact on both the organization and its people
• Lead by example, identifying the best talent with a lens on reducing bias and championing diversity. Be a key part of the client recruitment transformation!
• Thrive in a 1:1 setting, working on development of client leaders and specialists
• Provide bespoke advice and coaching to push clients to the next level
• Be involved in high-level group programs focussing on Influential Management, Assertive Communication and Principled Decision-making among many others sections!

Skills

• Fluent in English (written and spoken)
• North American Energy Industry experience
• This role is based out of our New York office, but you will be expected to travel frequently to varying locations across North America, including the west coast
• Ability to understand what success looks like for a client
• A flair for influencing and natural ability to 'sell' different ways of working
• Proven experience in building relationships and trust with clients
• Right to live and work in the United States

Benefits

• Great medical, dental, and vision insurance options including FSAs
• Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need
• 401(k) plan with employer match
• Parental leave. Biological, adoptive and foster parents are all eligible.
• Pre-tax commuter benefits
• Flexible working environment : you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
• Equity Options : every Octopus employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
• Modern office or co-working spaces depending on location

Company Overview