Client Engagement Manager

SGX, part of the Propelis Group, brings together more than 150 years of combined experience from SGS&Co and SGK, forming a powerhouse in packaging graphics, prepress, and print production. We offer a full suite of solutions, including artwork and file preparation, plate and cylinder production, and metal deco services, supported by advanced technology and a global footprint.

In Summary

Sgsco is looking for a highly-organized and agile leader to ensure a positive sgsco client experience in the execution phase of production for key client accounts. The Customer Engagement Manager has a passion for quality, and is capable of leading a team of Project Managers, Project Coordinators and Account Managers to resolve packaging artwork issues within the supply chain. Ideal candidates are metrics-driven, proactive in problem-solving, and know how to build strong relationships with internal and external partners. Join our growing organization and dedicated team by applying today!

The Challenge

As a Customer Engagement Manager you will encourage collaboration and develop your team to achieve all key metrics for your client(s)/region. Implementing and adhering to standardized processes to drive operational efficiencies is a passion for you. As your team manages and executes a high volume of projects for global brands, you will identify process improvements and proactively drive optimizations internally while partnering with clients to do the same externally. In this role, creativity in problem-solving and a strong sense of urgency will enable exceptional service and build strong relationships with internal and external partners.

What You’ll Do

Lead the Team

Build, develop and lead a successful team of Project Managers, Project Coordinators and Account Managers

Train & coach new hires including the review and approval of new tickets for jobs of high complexity

Proactively identify process improvements by providing thought leadership & training to colleagues

Partner with the Production Team and Sales Team to ensure

Lead Client Service

Deep understanding of various client processes (deliverables, rework) across an array of industries enabling empathy

Manage the creation and upkeep of the MySGS pricing matrices

Develop, implement and ensure that your team complies to global sgsco operational standards

Proactively communicate to the client how they can drive efficiencies to drive further effectiveness in the partnership

Lead and manage relationships and communicate artwork issues with client and internal and external stakeholders

Lead Project Management

Ensure that your team adheres to project timelines outlined in the Service Level Agreement with customers ensuring “On Time” delivery of work done “Right The First Time”

Ensure that customers are satisfied with their day-to-day interaction with the sgsco team by delivering an experience that is “Better, Faster and Leaner.”

Troubleshoot and problem solve with the plant

Escalate issues and communicate potential solutions

Drive Results

Develop a plan to achieve all key metrics for region/client base including Right the First Time and Fit for Use. Plan would include everything from external customer development to internal talent development.

Act as a strategic partner to Sales and Production to help them deliver on metrics that they are more focused on such as Revenue, Profit and QI.

Need to Haves

High School Diploma or GED equivalent. Some College/Associate’s Degree preferred

Equivalent of 10+ years of experience in the packaging industry. Ideally multidisciplinary experience.

Proven ability to lead and develop a team

Strong organizational skills

Metrics-driven

The ability to work towards and meet deadlines within budget

Great attention to detail

Excellent communicator

Proven ability to drive key metrics

Demonstrates ability to troubleshoot projects and drive continuous improvement

Great to Haves

High sense of urgency and willing to go the extra mile

Adaptable to accommodate client personalities and preferences and build trust

Leads with eyes on and hands off and equips direct reports to ensure projects are delivered on-time and to quality

Self-motivated, driven, and takes initiative

Acts as a role model for others

Passionate about developing others

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following physical requirements are commonly performed in this job. There are times, on occasion, when the employee may be asked or expected to perform duties with physical requirements that are different from those listed here. It is the employee’s duty to notify the management of any physical limitations or inability to perform a certain task.

Regularly required to sit; use hands to finger, handle, or feel and talk or hear.

Frequently required to stand; walk and reach with hands and arms.

Occasionally lift and/or move up to 10 pounds.

Vision, color vision and ability to adjust focus.

About Propelis: Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio.

For more information visit: www.SGXgraphics.com

EEO Statement: We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

We strive to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
 
This is a remote position in the US. We are open to candidates in various states, with the exception of those residing in the following: AK, DC, ME, NH, NM, OK, HI, MS, MT, NV, NE, ND, SD, VT, WY, WV

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $75,125 - $98,000 USD annually. Ultimately, in determining pay, we will consider the successful candidate’s location, experience, and other job-related factors.
 
Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.

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