CLIENT INTAKE SPECIALIST

Insurance Sales • Mortgage Sales • Financial Services • Healthcare Professionals

You're a top performer with a long history in these industries, but you're ready for a change, and a new career opportunity. Keep reading.

Client Intake Specialist – High-Performance Call Environment

KRW Asbestos Lawyers is seeking disciplined, high-performing phone professionals to join our Asbestos Intake Team.

This is a high-volume call volume role for experienced business professionals. You’ll guide clients many of whom are older individuals exposed to asbestos decades ago through a structured intake process.

Success in this role requires the ability to build trust quickly, patience, follow a proven qualification script, and confidently guide callers to the next step: committing to a medical clinic.

If you are skilled at influencing conversations, motivating action, and maintaining empathy during serious discussions, we want to hear from you.

This role is ideal for professionals who:
• Thrive in high-volume call environments
• Can follow structured scripts while sounding natural and empathetic
• Have strong phone-based persuasion and influence skills
• Stay composed during sensitive conversations
• Take pride in discipline, accuracy, and performance

Backgrounds that often succeed in this role:
• Insurance sales
• Financial services call centers
• Mortgage/lending call centers
• Healthcare intake
• Legal intake
• Military communications
• High-performance contact centers

Responsibilities
• Handle a high volume of inbound calls
• Conduct structured intake and screening conversations
• Build rapport and trust with prospective clients
• Motivate qualified callers to schedule
• Accurately document information in CRM/software
• Follow all intake protocols and confidentiality requirements

Qualifications
• Exceptional English speaking and writing skills
• Proven experience in a high-volume customer service and sales call center operating multiline phone systems,
• Strong communication, data entry, typing, and spelling skills
• Ability to follow structured processes and scripts without sounding robotic
• Professional, empathetic phone presence
• Bilingual (preferred, not mandatory)

If you are a confident call center professional who thrives in structured, high-performance environments and knows how to guide conversations to action, we encourage you to apply.

This is a full-time in-office role, Monday - Friday, 8:30 am - 5 pm CST