Client Planning Specialist
Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.
Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.
Position Overview
We are currently adding to our growing remote support team and are looking for motivated, organized individuals to join us as Client Planning Specialists. In this role, you'll assist clients throughout the travel coordination process by helping organize trip details, reviewing reservation information, and providing support to help ensure a smooth planning experience.
This opportunity is a strong fit for individuals who enjoy working with people, staying detail-focused, and managing multiple tasks in a remote environment. Training, onboarding, and continued guidance are available for all team members, regardless of previous travel industry experience.
Key Responsibilities
Support clients with travel planning requests, scheduling needs, and vacation preferences
Assist with coordinating hotels, cruises, transportation, tours, excursions, and other travel services
Research travel availability and compare options through approved supplier and booking systems
Help organize itineraries, confirmations, and reservation details
Provide professional assistance through phone, email, and online messaging platforms
Handle follow-up communication, itinerary revisions, and booking-related updates
Maintain organized client profiles and accurate planning documentation within internal systems
Stay informed on supplier promotions, destination updates, and industry information
Participate in virtual onboarding programs, team meetings, and ongoing training sessions
Preferred Qualifications
Strong interpersonal and communication abilities
Excellent organizational skills with attention to detail
Ability to manage responsibilities independently in a work-from-home setting
Comfortable using web-based platforms, email, and basic computer systems
Reliable internet connection and professional communication habits
Self-motivated with a positive mindset and willingness to learn
Interest in customer support, hospitality, travel planning, or coordination roles
Must be at least 18 years of age
Applicants must reside in the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions
What We Provide
Fully remote work environment
Flexible scheduling opportunities
Guided onboarding and structured training resources
Ongoing mentorship and professional development support
Access to travel supplier platforms, planning systems, and industry tools
Eligibility for travel-related discounts, incentives, and recognition programs
Career advancement opportunities within an expanding remote team