Client Service Representative

Tickets.com, a wholly owned subsidiary of Major League Baseball (MLB), delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. Together with MLB, Tickets.com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans. Using cutting-edge technology, our platform and applications are consumed by fans, stadiums, and MLB teams. We are assembling a world-class team to build on these experiences, to scale platforms and products that anticipate emerging opportunities, including dynamic pricing and offers and digital, contactless ticketing. Our mission is to provide premium, innovative live experiences for our clients and their patrons.

Responsibilities

Frontend and backend event software configuration, including seat map, pricing, ticket fees, ticket design and layout, special offers, confirmation email, sales flow and special promotions

Software maintenance, report configuration and execution

Manage multiple projects, including but not limited to season ticket renewal, season ticket printing, invoicing, and single ticket on-sale events

Train box office staff on ticketing software

Act as a liaison to a host of Tickets.com departments, including call centers, and web operations

Work with other departments in rollout of new products for clients, including MyTickets, MyProVenue and Campaign Creator

Exercises independent thought and judgment when dealing with client and user requests and resolution of issues

Consults with users and provides intellectual information regarding the ProVenue application

Performs systems tests, analysis, and configuration to ensure system is in excellent running order

Proactively review and share details of product enhancements and release notes with the client, drawing upon specific, relevant use cases

Assist client in operating the ticketing system including initial training and ongoing support for box office, accounting staff, and management

Provide ongoing client support to assigned client base

Advise client on how to best use ticketing system to meet their business needs.

Promote Tickets.com features, functionalities, including but not limited to 3rd party offerings

All other duties as assigned

Qualifications and Skills

Bachelor’s degree or equivalent combination of education and experience

Minimum two (2) years of experience configuring ticketing software

Box office experience preferred

Computer proficiency essential – MS Office Suite; knowledge of HTML and CRM Software preferred; ability to easily learn new technology as needed

Remote evening and weekend availability, as required

Must be client service oriented

Excellent communication skills, both verbal & written

Detail oriented, organized, proven ability to follow up on tasks

Self-starter, able to prioritize and work independently with minimal supervision

Work effectively under pressure

Salary Range: $62,500 - $72,500 (Base Salary) + Bonus

As a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision. In addition to your salary, TDC believes in providing a competitive compensation and benefits package for its employees. 

Top TDC Perks & Benefits:

Medical, Dental, and Vision Coverage 

Disability Benefits (short term and long term)

Company Contributed 401K Plan

Paid Time Off and Holidays

Paid Parental Leave

Access to Free Tickets to Baseball Games & MLB.TV

Discounts at MLB Store | MLBShop.com

Employee Assistance Programs (EAP)

Onsite/Online Training & Development Programs

Tuition Reimbursement

Life and Accidental Death Insurance

Pet Insurance

Why MLB?

Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.

California Residents: Please see our California Recruitment Privacy Policy for more details.

Colorado Residents: Colorado based applicants may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at accommodations@mlb.com. Requests received for non-disability related issues, such as following up on an application, will not receive a response.

Are you ready to Step Up to the Plate? Apply below!