Client Service Representative | CSR

Interim HealthCare Inc. is a leading employer in the home care industry, dedicated to providing exceptional care and support to clients and employees alike. They are seeking a Client Service Representative who will assist in ensuring compliance with operational standards, schedule staff, and manage employee files while also providing hands-on caregiving as needed.

Responsibilities

• Assist our Client Service Supervisor in ensuring compliance with quality and operational standards
• Schedule staff and improve the process of client scheduling for home care services
• Document job orders, receive referrals and assist with staffing orders
• Manage employee files, verify credentials and certifications, conduct background checks and advertise for staff positions
• Verify client insurance and assist with office functions such as marketing, payroll, on-boarding, interviews and collections
• Fill in as a caregiver as needed and provide training to care staff

Skills

• High School Diploma or equivalent
• Ability to pass a comprehensive criminal background check, TB & Drug screen
• Reliable transportation, driver's license is preferred but not required
• Reside within Santa Clara County, up to a 40-minute commute to Campbell, CA
• Ability to work under pressure and multi-task required
• Provide hands on caregiving services as needed
• Ability to work outside of normal office hours as needed
• Excellent oral and written communication skills with clinical and non-clinical staff
• Strong organizational skills, attention to detail and computer software proficiency
• Home Care office experience highly desired
• Minimum of 6 months experience in healthcare or a related industry preferred
• Understanding of state and federal home care standards and regulations

Benefits

• $24.00/Hour
• Family-oriented culture that promotes work-life balance
• Online training, growth and ability to earn CEUs
• Tuition discounts through Rasmussen University
• Generous PTO
• Holiday Pay
• Medical/Dental/Vision & 401(k) Benefits

Company Overview