Client Services Analyst
Fragomen is a company that provides a dynamic work environment for a diverse range of clients. The Client Services Analyst will manage client accounts, ensuring compliance with service level agreements while building and maintaining strong client relationships.
Responsibilities
- Managing the client specific drop box and answering protocol queries from case workers
- Compiling monthly SLA reports and weekly expiration reports
- Work directly with the client on obtaining authorisation for renewal applications and other process related matters
- Preparing quarterly business review decks
- Analysing initiation data and identifying trends
- Assist with developing/maintaining protocols
- Updating/distributing fee schedules
- Ad hoc reporting as required
Skills
- Ability to work flexibly and accurately in a fast-paced environment
- Demonstrate exceptional planning and time management skills with an ability to multi-task
- Good PowerPoint and Excel skills including: graphs, pivot tables, vlookup
- Self-starter/ability to prioritise workload and meet deadlines
- Be able to act under instruction with limited supervision
- Be able to plan workload, meet deadlines and priorities
- Ensures work completed is accurate, to a high quality and follows standard layouts
- Completes tasks within agreed time-frames and in line with expectations
- Implement effective processes to manage workflow and meet deadlines
- Demonstrates proficiency in word processing, internet and email systems
- Excellent communication skills
Benefits
- 401K
- Paid time off plans
Company Overview
Company H1B Sponsorship