Client Services & Operations Specialist
AssetMark is a company shaping the future of financial services, and they are seeking a Client Services & Operations Specialist. In this role, you will support financial advisors by managing account operations, providing guidance on account processes, and ensuring exceptional service delivery.
Responsibilities
- Serve as a primary point of contact for advisors and their staff, providing guidance on account opening, funding, maintenance, and transfer requests
- Manage a queue of service cases, ensuring timely and accurate resolution of inquiries and operational tasks
- Review and process transfer paperwork accurately and efficiently, including ACAT, Non-ACAT, and DTC transfers
- Track incoming and outgoing transfers, resolving issues and NIGO items promptly
- Collaborate with internal teams and partner custodians to process transactions such as contributions, withdrawals, investment changes, and transfers
- Provide training and support on platform usability and administrative processes
- Take ownership of requests, follow through to completion, and maintain clear communication with stakeholders
- Ability to assess and minimize risk to organization
- Conduct daily audits to ensure accurate books and records
- Report feedback on process improvements and help manage firm risk by setting appropriate expectations
Skills
- 1+ year of customer service or financial services experience
- Exemplary communication skills: written and verbal
- Ability to manage multiple cases and priorities effectively
- Proficiency with common business tools (Email, Excel, Teams)
- Customer service mindset and willingness to learn
- Adaptability in a fast-paced environment
- Collaborative and resourceful problem solver
- Self-motivated and ownership mentality
- Financial services or banking experience
- Bachelor's degree and/or Series 6 or 7 licenses
- Knowledge of transfer processes (ACAT, Non-ACAT, DTC)
Benefits
- Flex Time or Paid Time Off and Sick Time Off
- 401K – 6% Employer Match
- Medical, Dental, Vision – HDHP or PPO
- HSA – Employer contribution (HDHP only)
- Volunteer Time Off
- Career Development / Recognition
- Fitness Reimbursement
- Hybrid Work Schedule
Company Overview