Client Solutions Rep, Bell Mobility
Req Id: 429152
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.
If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.
The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology
Summary
At Bell, we connect Canadians and advance how they interact with the world through innovative communications technology, industry-leading services, and exceptional customer experiences.
The Customer Service Representative plays a key role in delivering a seamless and positive experience for business customers. This role is responsible for handling inbound customer calls, managing customer accounts, activating and modifying cellular services, and resolving service-related inquiries. The CSR ensures accurate, timely, and high-quality support while maintaining a strong customer-first mindset.
Key Responsibilities
Handle inbound customer calls related to wireless services, account inquiries, and operational requests
Provide professional, knowledgeable, and courteous service while resolving customer issues efficiently
Accurately document customer interactions, requests, and resolutions in internal systems
Activate new cellular lines for corporate clients in accordance with approved requests and service agreements
Validate customer information, BAN details, rate plans, features, and device eligibility prior to activation
Ensure correct plan selection (voice, data, IoT, roaming, add‑ons) based on corporate contracts and customer requirements
Process activations, changes, suspensions, and cancellations accurately and within established SLAs.
Issue Resolution & Service Excellence
Identify customer needs and resolve issues on first contact whenever possible.
Escalate complex or unresolved issues following established procedures.
Ensure all transactions are completed accurately and in compliance with company policies.
Operational Accuracy & Quality
Meet or exceed established performance metrics including productivity, quality, and service level targets
Follow standard operating procedures and quality guidelines to ensure consistent service delivery
Contribute to continuous improvement by identifying recurring issues and suggesting process enhancements
Collaboration & Continuous Learning
Work collaboratively with internal teams such as Sales, Operations, and Technical Support to resolve customer issues
Stay current on products, services, systems, and policies through ongoing training
Adapt to new tools, processes, and technologies as they are introduced
Required Qualifications
As required to meet customer's needs, successful candidate must pass Bell background check and Federal and Provincial Government security clearance
High school diploma or equivalent
Previous experience in customer service, call center, or service support roles is an asset
Strong communication and listening skills with the ability to handle customer conversations professionally
Ability to manage multiple systems and tasks in a fast-paced environment
Strong attention to detail and problem-solving skills
Bilingualism (English and Strong French) required
Key Competencies
Customer-focused mindset
Strong interpersonal and communication skills
Time management and organizational skills a must
Ability to work independently and as part of a team
Adaptability and willingness to learn
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Non Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Montreal
Work Arrangement: Remote
Application Deadline: 06/03/2026
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, QC, Montreal
Bell, one of Canada's Top 100 Employers.