Client Success Executive - Remote

Overview
Our client in the beauty and aesthetics industry is seeking a Client Success Executive to support and manage client relationships/ requests. The ideal candidate is organized, dependable, and capable of handling customer support requests efficiently and independently.
Key Responsibilities:
Handle inbound customer inquiries via WhatsApp, social media, and calls (approximately 100 texts per day)
Provide timely, accurate, and courteous responses to customer queries about treatments, promotions, and appointments
Maintain strong follow-up and relationship-building to ensure repeat visits and satisfaction
Coordinate with internal teams to ensure smooth customer experience and resolution of issues
Maintain detailed records of customer interactions and feedback in the CRM system
Support ad-hoc administrative or coordination tasks related to customer engagement
Requirements:
Prior experience in customer service, online chat support, or client coordination preferred
Proficiency in English and preferably Mandarin to liaise with Mandarin-speaking clients
Pleasant and confident communication skills, with a clear and engaging voice
Excellent interpersonal, empathy, and problem-solving abilities
Self-motivated, persuasive, and goal-oriented with proven sales or tele-sales experience
Passion for beauty, aesthetics, and wellness is an advantage
Looking for a stable, long-term opportunity and committed to growing with the company
Working schedule:
6 days per week: 10:00 AM to 8:00 PM (including 1 hour break)
1 day off