Client Success Lead

This is a remote position.

Imagine being able to meet your leader BEFORE applying!

Click the following link to meet and hear from the leader about this specific role; https://youtu.be/ix5gksfFqPE

About VHS

Veteran Hiring Solutions brings humanity back to hiring. We don’t pipeline talent we prepare leaders with purpose. Our work is built on clarity, trust, and alignment, helping veterans and employers find the right fit for long-term success. At VHS, we believe you don’t sell experience. You translate purpose.

Position Summary

The Client Success Lead owns the relationship after the handshake. This role is responsible for building trust with new clients, strengthening existing partnerships, and making sure what was sold is executed with clarity and consistency. They sit at the intersection of sales and recruiting—close enough to both sides to prevent disconnects, solve problems early, and keep the client experience human, strategic, and high-touch.

This person will oversee the health of every requisition under their client accounts, not by directly managing recruiters, but by driving alignment, communication, and accountability across the process. They will partner closely with the Head of Sales and Head of Recruiting, attend both weekly meetings, and help ensure VHS delivers on its promise to bring humanity back to hiring.

This role currently does not have direct reports, but may evolve into a people leadership position as the organization grows.

Key Responsibilities

Client Relationship Ownership

Build, maintain, and deepen trusted relationships with new and existing client partners

Serve as the primary point of contact for client communication, satisfaction, and strategic account development

Create a high-touch, high-trust client experience that reflects the VHS mission and brand

Business Development Support

Partner with the Head of Sales to help establish new client relationships and expand current accounts

Support client onboarding and set clear expectations around process, communication, and success metrics

Identify opportunities for account growth, stronger engagement, and long-term partnership

Requisition Oversight

Maintain accountability for all open requisitions within assigned client accounts

Monitor progress, urgency, alignment, and delivery across active searches

Partner with recruiting leadership to ensure search activity matches client expectations and business priorities

Escalate risk, friction, or process breakdowns early and proactively

Cross-Functional Bridge 

Act as the bridge between sales and recruiting, ensuring clean handoffs, strong internal communication, and aligned execution

Attend and contribute to both weekly sales meetings and weekly recruiting meetings

Translate client feedback, concerns, and priorities into actionable direction for internal teams

Help both teams stay aligned on account strategy, search status, and relationship health

Client Strategy & Retention

Strengthen retention through proactive communication, responsiveness, and strategic problem-solving

Address client concerns and executive escalations with professionalism, urgency, and ownership

Ensure clients feel supported, understood, and confident in the VHS process

Turn strong client partnerships into long-term advocates for VHS

Process Improvement & Insight

Identify trends across client relationships, requisition flow, and service delivery

Recommend improvements that strengthen the client experience and improve coordination between teams

Help define what “great client success” looks like at VHS as the function continues to mature

Ideal Fit

The right person for this role is relational, organized, credible, and proactive. They know how to build trust quickly, protect relationships under pressure, and keep multiple teams aligned without needing formal authority over everyone involved. They are commercially minded enough to help grow accounts, operationally sharp enough to track requisition health, and mission-driven enough to represent VHS the right way in every conversation.

Reporting Structure

This role will work in close partnership with the Head of Sales and Head of Recruiting and will play a central role across both functions. This position currently has no direct reports, though that may evolve over time as the function grows.

#LI-BN1

Requirements

Experience in account management, client success, business development, recruiting, staffing, or a related client-facing role

Proven ability to build and maintain strong business relationships

Strong communication skills with the ability to navigate both external client conversations and internal cross-functional collaboration

Experience managing multiple priorities, stakeholders, and active accounts at once

Ability to operate strategically while staying close to day-to-day execution

Strong sense of ownership, urgency, and accountability

Comfortable working in a fast-moving, growth-oriented environment

Experience in recruiting, talent acquisition, staffing, or veteran hiring is strongly preferred

Benefits

Commission based role

Uncapped earning potential

Hybrid flexibility: remote-first with a collaborative home base in greater Boston, MA

Clear path to leadership: advancement into team lead and management roles as VHS grows

Direct mission impact: every deal you close creates an opportunity for a veteran

Compensation structure and OTE expectations will be discussed during the interview process.

Our Commitment to You