Client Success Manager
Client Success Manager
About Marvin AI
Marvin is on a mission to end healthcare’s workforce crisis. Marvin partners with many of the country’s top-ranked hospitals including Cedars-Sinai in Los Angeles, the VA, Jefferson Health and Geisinger in Pennsylvania, and the Harvard Department of Psychiatry, to provide a proprietary retention and resiliency platform for their physicians, nurses, and staff. Services include confidential teletherapy with specialized therapists, an AI coaching model built for clinicians, medication management/psychiatry, and well-being workshops.
All programming is geared towards helping Marvin health system clients to improve clinician retention, patient outcomes, and team burnout, driving their overall effectiveness and resilience. Role Overview
We’re looking for a high-impact Client Success Manager to own and grow relationships with our health system partners. This role is responsible for driving adoption, retention, and expansion across a portfolio of enterprise accounts.
The ideal candidate brings experience managing complex healthcare clients in a high-growth environment and is comfortable operating at both the executive and operational levels. Join us in building something that meaningfully improves the lives of healthcare workers. Key focus areas include:
Own a portfolio of health system accounts, driving retention, satisfaction, and growth
Build and maintain strong relationships with C-suite and senior stakeholders across client organizations
Lead strategic account planning and quarterly business reviews (QBRs) tied to measurable outcomes
Drive product adoption and engagement across client organizations, ensuring long-term value realization
Identify and execute opportunities for account expansion (additional sites, services, or programs)
Partner cross-functionally (product, clinical, ops) to advocate for client needs and influence roadmap priorities
Track and analyze key success metrics, including activation, engagement, clinical outcomes, and satisfaction
Proactively identify risks and develop mitigation strategies to ensure client success
QUALIFICATIONS
5–8+ years of experience in client success, account management, or related roles
Experience owning a book of business of $1M+ in ARR
Experience managing enterprise or strategic accounts, ideally within healthcare or health tech
Experience working with employer-sponsored benefits or benefits platforms (nice to have)
Proven ability to engage and influence C-suite stakeholders
Strong track record of driving retention, adoption, and/or revenue expansion
Comfortable navigating complex organizations and ambiguous environments
Excellent communication, presentation, and stakeholder management skills
Highly organized with strong project management capabilities
Experience with CRM and analytics tools (e.g., Salesforce, Excel, or similar)
Why Marvin AI?
We’re truly mission-driven. We founded Marvin on the belief that healthcare workers deserve the care and support they provide to their patients, and that existing solutions to growing healthcare burnout are ineffective.