Clinical Operations Coordinator

Clinical Operations Coordinator

Office:
Corporate US Remote

SUMMARY

Providing and ensuring clinical compliance, knowledge and quality across the business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Quality Assurance:

• Review for appropriate treatment, recordability designation, and policy/protocol compliance
• Complete full, in-depth chart review and report alongside Medical Director when required
• Clinical Onboarding
• Scheduling and completion of clinical interviews and onboardings for new and returning employees including deployment of Electronic Health Record and Communication system
• Continuous review and improvement of interviewing, onboarding, and other training processes

Field staff support

• Liaising daily as needed, responding to queries
• Active participation in the creation and presentation of Clinical Operations led staff meetings
• Update, maintain, and administer Emwerx documentation system
• Employee management (add and remove as necessary)
• Assist with client facing presentations and literature
• Including but not limited to quarterly data compilation and interpretation, case highlights, health campaign review, and fact sheet preparation.
• Other duties as assigned.

EDUCATION and EXPERIENCE:

• Knowledge of health services or delivery of health care
• Valid and up to date licensure/certification in relevant healthcare field; including but not limited to Registered Nurse, Paramedic, and HSE Offshore Medic
• Experience working in the offshore energy/maritime space preferred but not essential

COMPUTER SKILLS:

• Proficient knowledge in Microsoft Office applications, general computer & technology literacy.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES:

• Ability to work autonomously with minimal direction.
• Excellent verbal and written communication skills
• Ability to allocate, manage and prioritise workload to ensure organisational guidelines are met and that deadlines adhered to.
• Excellent interpersonal skills with the ability to demonstrate an all-round professional attitude especially under pressure with deadlines and conflicting interests
• Ability to manage highly sensitive issues and information always maintaining confidentiality.
• Experience in analytical and report writing skills.
• Experience in data management, analysis, interpretation and presentation skills.
• Experienced negotiator.
• Ability to influence without direct authority.

WORKING CONDITIONS

All conditions, skills and abilities listed below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

LANGUAGE SKILLS

Ability to read, respond to and comprehend instructions and correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Able to clearly articulate complex issues simply and present new ideas persuasively.

REASONING ABILITY

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.