Clinical Training and Strategy Manager
Travel Requirement: Up to 70%
Reports To: Associate Director, Sales Enablement
- Support the development, delivery, and certification processes for Practice Development Managers (PDMs) and NeuroStar customers.
- Oversee and conduct hands-on training programs for new accounts, including physicians and clinical staff, ensuring adherence to company standards and safe use protocols.
- Guide clinical teams on:
- Pre-treatment planning
- Motor threshold estimation
- Therapeutic technique and patient positioning
- Treatment management and follow-up care
- Ensure customer understanding of NeuroStar clinical trial data and its application to achieving optimal patient outcomes.
- Assess ongoing customer training needs and deliver follow-up education to maintain clinical proficiency.
- Build, refine, and maintain NeuroStar University curricula and NeuroStar Academy online learning content in alignment with strategic direction from the Associate Director of Sales Enablement.
- Drive curriculum innovation to support scalability, digital learning, and adult learning methodologies.
- Create and update customized training content, including:
- Slide decks
- Manuals and job aids
- Assessments and educational tools
- Develop strong partnerships with field sales teams to ensure alignment between clinical education and customer needs.
- Collaborate cross-functionally with Marketing, Medical Affairs, R&D, Reimbursement, and other internal stakeholders to identify training gaps and enhancement opportunities.
- Participate in MLRC (Medical, Legal, Regulatory, Compliance) review processes to ensure all training materials meet regulatory and quality standards.
- Contribute to usability testing, product development discussions, and structured feedback sessions with internal teams.
- Monitor and assess training program outcomes, contributing recommendations for continuous improvement.
- Gather, track, and analyze data and trends to inform training updates and strategy.
- Provide accurate documentation and reporting of all training activities and customer interactions in compliance with company SOPs.
- Identify operational needs and process improvements to enhance training effectiveness and efficiency.
- Promote and maintain a safety-conscious training environment at all events and training sessions.
- Support educational events including:
- NeuroStar University (NSU)
- NeuroStar Sales Meeting (NSM)
- NeuroStar Academy (NSA)
- Summit, Greenbrook education events, and other Neuronetics sponsored programs
- Perform other duties as assigned.
- Strong organizational, scheduling, and prioritization skills with the ability to manage multiple concurrent projects.
- Proven ability to create and deliver effective clinical education with measurable outcomes.
- Excellent interpersonal, communication, and facilitation skills; adaptable to diverse audiences.
- High level of adaptability and comfort in a rapidly changing environment.
- Ability to build and maintain strong internal and external relationships.
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
- Ability—or willingness to learn—to create educational videos using platforms such as Clipchamp, Vyond, Zoom, or similar tools.
- Bachelor’s degree required (BS in Science, Nursing, or Business preferred).
- Minimum 4–7 years of relevant clinical experience in the medical industry, including:
- Direct patient interaction
- Leading clinical discussions with physicians
- 2–3 years of experience in sales training or a related function within:
- Medical devices
- Medical technology
- Pharmaceuticals
- Experience delivering training or education in healthcare or clinical settings strongly preferred.
- Experience with adult learning principles, instructional design, or curriculum development.
- Prior experience training or supporting field-based commercial or clinical teams.
- Background in behavioral health, neuromodulation, or related therapeutic areas.
- Experience presenting to large or diverse audiences, both virtually and in person.
- Ability to translate complex clinical concepts into clear, actionable training content.
- Ability to travel up to 70%, including evenings, overnights, weekends, and domestic travel.
- Ability to lift and carry training materials and equipment as needed.
- Ability to stand for extended periods during hands-on training sessions.
Neuronetics makes hiring decisions based solely on qualifications, merit, business needs at the time.