CLX Car Advocate, File Owner

We’re looking for a highly motivated Car Claims Advocate, with a lot of positive energy and a genuine passion for helping others.

Specializing in auto property damage liability claims, you’ll use your investigative skills to help us settle losses quickly and efficiently, surpassing customer expectations along the way. You’ll leverage your deep policy knowledge and sharp interpersonal skills to explain coverage decisions in plain English, without relying on insurance jargon.

In this role you’ll

Investigate and process auto property damage claims according to company policies and state or federal laws

Gather and evaluate police reports, records, and witness statements

Interview claimants, witnesses, and other parties to determine claim legitimacy and liability

Maintain accurate and detailed records of all claim activity

Collaborate with legal counsel and other departments when needed to support the resolution of claims

Communicate claim status and outcomes to all relevant parties, professionally and empathetically

Handle Theft and Fire losses

Stay current on industry trends and regulations

Play a key part in reaching team goals, meeting KPIs and driving overall results

Identify and report suspicious or potentially fraudulent claims

What you’ll need

• 1+ years of property damage claim-handling experience

  Knowledge of insurance laws and regulations

  Strong analytical and critical thinking skills

  Excellent written and verbal communication

  Ability to work both independently and as part of a team

  Proficiency with claims management software and Google

  The desire to work in a unique, dynamic, and fast-paced startup environment

  Surplus of empathy, patience, and positivity

  Comfortable with and adaptable to new technology and business tools

  Lemonade expects all advocates to have and maintain a Property and Casualty adjusters license in good standing. If you do not currently have a license, our team will work with you to obtain the license within your first 3 months.

  College degree

  Ability to work remotely

  At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of technology and AI, as a commitment to ongoing growth in this field is a fundamental part of our culture

  *Unfortunately we cannot consider applicants from the following states: Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico

  **Please note that we are unable to sponsor applicants for work visas

  Lemonade's US base salary range for this full-time position is $51,000-$58,500 annually, plus equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.