We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

About the Role:

Confluent is seeking a Collections Analyst who is self-motivated and has great verbal and written communication skills. In this role, you will be primarily responsible for the collection of invoices from our customers who range from Fortune 500 corporations to smaller companies.

We are ideally looking for a candidate with 3+ years of experience with collections in a high-growth software or SaaS based environment. Attention to detail, follow through, and planning are keys to success in this role. Since we are a fast-paced, high growth company, we are looking for an independent and effective team player to join our team and help drive our growth.

What You Will Do:

• Manage cash application, research and resolution of payment disputes

  Dispute invalid deductions and follow up on the status of repayment

  Heavy collection emails to follow up on outstanding invoices

  Documenting daily collections activity in Collections platform

  Partner with the Billing Team to ensure customer invoices are sent out timely

  Manage incoming email to the AR team and respond to inquiries and customer requests

  Pursue Reseller Certificates and Tax Withholding Documents as needed

  Provide excellent and considerate customer service to external and internal customers

  Meet defined department goals, AR aging metrics and DSO

• 3+ years of high volume corporate collections experience in a shared service environment

  Knowledge of billing, cash and collections procedures

  Strong problem solving and written/verbal communication skills

  Ability to prioritize and multi-task with a high volume of invoices and customer inquiries

  Strong attention to detail, goal oriented

  Experience with Netsuite and Salesforce systems

  Intermediate Excel skills

  Commitment to excellent customer service

  What Gives You an Edge:

  • Experience with YayPay Collections system

    Process improvement experience

  Ready to build what's next? Let’s get in motion.

  Come As You Are

  Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible.

  We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.