Collections Specialist – Virtual Assistant

Work Schedule:
Monday to Friday 9:30 AM – 6:30 PM CST
Includes 1-hour lunch break (8-hour shift)

About the Role

We are seeking a detail-oriented and customer-focused Virtual Assistant to support the Collections Department. In this role, you will assist with customer follow-ups, payment reminders, and general collections support while maintaining a professional and empathetic approach in all client interactions.

This position is ideal for someone with prior collections experience who is comfortable communicating with customers in a clear and professional manner.

Key Responsibilities

Support the Collections Department with day-to-day administrative and customer communication tasks

Contact customers regarding outstanding balances and payment follow-ups

Provide clear and professional communication regarding billing and collections matters

Document customer interactions and update payment status accurately

Respond to customer inquiries related to invoices, payments, and service charges

Collaborate with internal teams to ensure timely and accurate collections processes

Requirements

Prior experience in collections or a related customer-facing financial support role

Strong customer service experience

Excellent verbal and written communication skills in English

Ability to handle sensitive payment conversations professionally and confidently

Familiarity with service-based industries (e.g., restoration, cleaning, water/flood damage, or property repairs) is an advantage

Strong attention to detail and good organizational skills