Collections Support

Job Description:
• Manage daily inbound and outbound communication channels with delinquent commercial customers
• Execute sound communication to educate customers on account terms and conditions
• Monitor and manage shared group inboxes
• Review account financial histories and transaction details systematically
• Negotiate routine payment arrangements within corporate guidelines
• Document all customer touchpoints, payment commitments, and account dispute details accurately
• Identify and route billing errors, account disputes, or customer complaints to appropriate internal departments
• Maintain standard operating adherence to the Fair Debt Collection Practices Act (FDCPA)
• Meet or exceed standard weekly and monthly performance goals
• Follow established team workflows closely

Requirements:
• High School Diploma or equivalent
• 2-3 years of direct experience in high-volume, complex B2B or commercial collections
• Foundational understanding of the Fair Debt Collection Practices Act (FDCPA)
• Comfortable utilizing standard software platforms
• Strong communication, active listening, and verbal negotiation skills
• Solid problem-solving skills
• Effective time management and organizational skills
• Proven track record of high dependability and consistent attendance
• Must successfully pass a background investigation

Benefits:
• health, dental and vision insurances
• retirement savings plan
• paid time off
• health savings account
• flexible spending accounts
• life insurance
• disability insurance
• tuition reimbursement

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