Commercial Deal Desk Manager
ELB Learning | Remote (USA) | Full-time
Role Overview
ELB Learning is seeking a senior-level Commercial Deal Desk Manager to help move customer transactions from commercial alignment through to signed contracts. This is a hands-on, deal-driving role sitting at the intersection of Sales, Legal, and Operations. You will own the contracting flow end-to-end — ensuring deals progress smoothly from request to signature without unnecessary delays or friction.
You will work across SaaS, professional services, and hybrid deals, using approved templates and legal playbooks to structure agreements, manage redlines, and coordinate stakeholders. This is not a legal drafting role or passive contract admin role. It requires someone who can actively drive deals forward, push back when needed, and keep momentum across multiple stakeholders.
What You’ll Be Doing
Deal Ownership & Coordination
Own deals from contracting request through execution
Treat each deal like a project with clear next steps and dependencies
Keep deals moving through proactive follow-ups and stakeholder alignment
Identify blockers early and resolve or escalate appropriately
Contracting Execution
Prepare and tailor contracts using approved templates (MSAs, SOWs, order forms, amendments)
Assemble full contract packages including DPAs, security exhibits, and AI terms
Review and respond to redlines using approved fallback positions
Escalate non-standard or high-risk items to Legal with context
Sales & Stakeholder Support
Partner closely with Sales to ensure deals progress efficiently
Push back on incomplete or unclear inputs where needed
Help translate commercial intent into workable contract structures
Procurement & Internal Coordination
Manage customer procurement and onboarding requirements
Coordinate across Legal, Finance, Security, and Sales
Maintain visibility of deal status and next steps
Process & Operational Ownership
Maintain and improve contracting decision frameworks and routing rules
Keep Deal Builder inputs and legal checklists current
Own contracting playbooks and update fallback positions over time
Identify process gaps and feed improvements back to Legal
Who This Role Is For
A senior contracts professional who thrives in fast-moving deal environments
Someone who is direct, practical, and easy to work with
Comfortable balancing structure with flexibility
Strong operator who takes ownership of outcomes, not just tasks
Someone who improves systems while working within them
Comfortable working in environments where priorities shift quickly
Confident engaging Sales and Legal with equal ease
Required Qualifications
Experience in sell-side B2B contracting (SaaS, tech, or professional services preferred)
Strong experience working with Legal or within a contracts function
End-to-end ownership of commercial deals through to signature
Experience reviewing and negotiating contract redlines
Strong judgment on escalation vs independent decision-making
Excellent stakeholder management and communication skills
Highly organized with strong attention to detail
Comfortable working in AI-assisted workflows (Claude, ChatGPT, etc.)
Open to contributing to improving AI-enabled contracting processes
Preferred Experience
SaaS, technology, or professional services background
Experience with MSAs, SOWs, DPAs, order forms, renewals
Experience in lean legal environments with high autonomy
Exposure to deal desk, revenue operations, or contracting operations
Success Metrics
Deals move efficiently from request to signature
Reduced friction and fewer last-minute escalations
Strong alignment between Sales and Legal
Legal team freed to focus on high-risk matters
Contracts reflect practical, business-aligned terms
Contracting systems and playbooks remain current and operational over time