Community & Support Coordinator at G2i

About the Role

We're seeking a highly efficient, tech-savvy Community & Support Coordinator to support our thriving developer community. The ideal candidate is proactive, can leverage AI tools effectively, and thrives in a fast-paced environment where priorities shift quickly.

What You'll Do

Communication & Support (60%)

Manage community communications across multiple channels

Provide proactive support, including jump on calls when needed

Use AI tools to streamline communication processes

Maintain high-quality engagement with community members

Identify and implement communication improvements

Handle time-sensitive requests and inquiries

Program & Event Support (20%)

Coordinate community programs and track their success to support our community team

Pre-event promotion and post-event processing

Identify opportunities for process improvement

Operations & Administration (20%)

Maintain community data and documentation

Process member requests and updates

Support community metrics tracking

Assist with special projects as needed

What We're Looking For

Essential Qualities

Expert at leveraging AI tools to maximize efficiency

Exceptional ability to work smart and fast under pressure

Strong proactive mindset and problem-solving skills

Outstanding written and verbal communication

Ability to identify and implement process improvements

Comfortable with rapid context switching

Tech-savvy with quick tool adoption abilities

Nice to Have

Experience with technical communities

Background in community operations or support

Event management experience

What Success Looks Like

After 30 days:

Managing routine communications independently

Supporting key community programs

Identifying opportunities for process automation

After 90 days:

Successfully cleared communication backlog

Ready to take ownership of specific operational areas

Proactively identifying and solving community needs

Contributing to community growth initiatives

Location & Hours

Remote position

Minimum 5 hours daily overlap with CET 10:00-19:00 required

Flexible schedule within these hours

How to Apply

Apply through our Ashby application form

Selected candidates will be invited for an asynchronous HireFlix interview

Top candidates will be invited for an interview with our Sr. Community Manager

Offer stage

Position to start as soon as possible. We're reviewing applications on a rolling basis.