Compliance Associate

About Us

Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health. Felix creates digital-first solutions that increase access for common healthcare needs such as mental health, sexual health, and daily health. Founded in 2019, Felix’s approach to healthcare encompasses assessments, lab testing, prescriptions, fast and discreet delivery, and ongoing care — all online at www.felixforyou.ca.

About the Role

The Compliance Associate will support public-facing compliance activities across the organization. In this role, you will contribute to compliance oversight by reviewing and assessing external-facing materials and communications, supporting the management of third-party agreements and engagements, and assisting with the escalation and resolution of inquiries and complaints. You will serve as a key compliance partner to designated teams, promoting adherence to regulatory requirements and company standards. The position requires a strong understanding of Canadian laws relating to competition, drug advertising, consumer protection, anti-spam, privacy, health, and their applications.

Responsibilities

Review marketing materials (including creative assets, copy, out-of-home campaigns, email content, social posts, and more) for compliance with relevant laws, regulations, and regulator guidance, providing compliant alternatives as needed

Assist in the compliance-related components of 3rd party engagement management

Assist on customer escalations and support resolution processes

Collaborate cross-functionally with clinical, customer experience, marketing, and product teams on compliance matters

Assist with regulator communication and responses, as needed

Conduct initial legal research

Create clear, accessible, compliance documentation to assist non-compliance team members in understanding and applying concepts

Support other ad hoc compliance activities

Requirements

Completion of relevant post-secondary education

Familiarity with relevant roles and technologies, including Google Suite, Adobe Suite, Notion, and Claude (or similar AI tools)

Exceptional analytical and decision-making abilities

Strong organizational and planning skills

Excellent English language written skills and keen attention to detail, including ability to create, edit, and proofread technical legal documents

Comfort with ambiguity, an ability to create clarity within grey areas, and an eagerness to problem solve and build a strong compliance program

Assets

1+ years of experience in a customer-facing, legal or compliance role

1+ years of experience with Canadian advertising laws in a highly regulated environment

French language proficiency

Education in a legal or policy-related field

Completion of IAPP’s CIPP/C or equivalent with a focus on privacy and AI

Experience communicating or collaborating with Canadian regulatory bodies (e.g. Ad Standards Canada, Health Canada, Office of the Privacy Commissioner)

Benefits

Full medical, dental, and vision benefits

Maternity/paternity policy

4 weeks’ vacation (3 weeks anytime + 1 week during the holidays)

Competitive compensation

Stock option grant

Remote first, work from anywhere in Canada

Incredible culture powered by highly collaborative and high-performing teams

Large impact at an early-stage technology company

Professional development opportunities, working closely with founders and the senior leadership team

Seniority Level: Entry-level

Location: Toronto, Remote (Canada). We have an office in Toronto, but are currently working remotely and open to candidates from anywhere in Canada.

Open Vacancy: This posting is for an existing vacancy at the company.

Our commitment to an inclusive team means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodation at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing accessibility@felixforyou.ca.