Contact Center Agent (Roadside Assistance)

Who are We?

Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.

We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.

We are currently looking to grow our team with a Contact Center Agent (Roadside Assistance - German Speaker) for our fully remote project.
What will your responsibilities be?

Providing roadside assistance in a safe, professional and timely manner

Acknowledging and resolving customer complaints

Processing inquiries received via phone

Identifying customer needs and helping customers using specific features

Analysing and reporting product malfunctions

Assisting in training new employees when requested by management

Updating our internal databases with information about technical issues and useful discussions with customers

Informing customers about new features and functionalities

Following up with customers to ensure their technical issues are resolved

What skills are we looking for?

High school diploma or equivalent (mandatory)

1–3 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)

Native-level German or minimum C1 proficiency (mandatory)

Fluent in English (mandatory)

Availability to work in a shift-based schedule (mandatory)

Familiarity with the automotive industry (considered an advantage)

Experience using help desk software and remote support tools

Solid understanding of CRM systems

Excellent communication and problem-solving skills

What we can offer:

Competitive Salary and Benefits

Opportunity for rapid growth in the company

Training according with your path career

Collaborative work environment

Multicultural teams

Proactive support

Ref. Level: B