Content Operations Manager (Podcast, Course Support, Marketing Ops)

We are the top media company in sales behind the #1 sales podcast (3M+ downloads per year) and a bestselling book.

We’re known for putting out the most actionable sales content out there without the fluff—and now we’re looking for a
Content Operations Manager
to keep our content engine running on-time, mistake-free, and scalable.

This role is the connective tissue across
podcast guest management, course/customer support ops, and the marketing ops work that makes launches and campaigns actually ship.
What You’ll Own
• Podcast guest management: Own end-to-end guest logistics for the podcast—outreach handoff, scheduling/rescheduling, prep call coordination, guest comms, and ensuring every episode is ready to record and release on time.
• Course support: Run the support inbox and operational workflows tied to course customers—refunds, bulk invoices, invoice updates, team uploads via CSV, and clean escalation of true edge cases.
• Everything else: Make launches and webinars operationally tight—Wistia/reg page setup, event hosting support + live chat, post-event HubSpot list uploads/segmentation (~1.5k lists), and follow-up emails—plus any other execution-heavy marketing ops work needed to get content out the door. Building internal workflows in Claude Cowork.

Who We’re Looking For
• 3+ years in project management / operations in content, marketing, media, customer ops, or a similarly fast-paced environment
• Organized operator with exceptional attention to detail (you catch what others miss)
• Strong written communication and interpersonal skills (you can work with high-profile guests)
• Comfortable juggling moving priorities without losing quality
• Proactive, creative problem-solver who can take a plan and drive it forward independently
• Familiar with tools like Claude Cowork, Stripe, HubSpot, and modern content/webinar workflows (or can learn fast)

Ready ?!
Grab your Hawaiian shirt and welcome aboard!

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