Content Writer

About Avaya:


At Avaya, we empower organizations to deliver intelligent communications experiences through cutting-edge cloud solutions, contact center platforms, and unified communications. Our mission is to help businesses build deeper connections with their customers and teams. We’re looking for a skilled and strategic Content Writer to join our growing team and help tell our story through compelling written content.

Position Summary:

As a Content Writer at Avaya, you will craft clear, engaging, and persuasive content for a wide range of audiences and formats. You’ll work closely with product marketers, designers, and subject matter experts to produce assets that educate, convert, and inspire—from blogs and case studies to whitepapers and web copy.

Key Responsibilities:

Write and edit content for blogs, product pages, newsletters, landing pages, emails, and social media

Collaborate with marketing and product teams to create targeted, high-impact messaging

Translate complex technical concepts into easy-to-understand language

Conduct interviews and research to develop original thought leadership content

Ensure consistency with brand voice, tone, and messaging across all platforms

Optimize content for SEO and digital best practices

Help maintain the editorial calendar and meet regular content deadlines

 Qualifications:

2+ years of experience in content writing, preferably in tech, SaaS, or communications

Strong understanding of B2B content strategy and customer journeys

Excellent writing, editing, and proofreading skills

Familiarity with SEO, keyword research, and content analytics tools

Ability to manage multiple projects and collaborate with cross-functional teams

Experience with CMS platforms like WordPress or Sitecore is a plus

Bachelor’s degree in English, Communications, Marketing, or a related field preferred