Contract Administrator

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.

JOB SUMMARY & SCOPE

Responsible for supporting the Contract Sales organization, including Territory Sales, Supplies/Media, and Inside Sales, by providing accurate contract administration and responsive customer support. This role works closely with Sales, Sales Administration, internal teams, and customers to manage maintenance contracts, ensure data accuracy, and deliver an excellent customer experience. The Contract Administrator I demonstrates strong attention to detail, effective time management, and a customer‑first mindset while building foundational knowledge of products, systems, and contract processes.

 

KEY ACCOUNTABILITIES

Provide responsive and professional customer service while supporting sales and contract administration.

Respond to customer inquiries, including entitlement verification, contract documentation requests, RMAs, repair status, and tracking.

Assist with managing new and existing maintenance contracts using internal systems.

Support renewal processes, including sales order creation, purchase orders, and renewal documentation.

Aid in documenting contracts and entitlement information for renewal quotes.

Support customer communication regarding serial number contract status and verification.

Assist Contract Sales with outreach and notifications related to contract renewals.

Monitor OEM and partner web portals for renewal and contract information.

Assist in researching serial number coverage (internal vs. OEM contracts).

Review and reconcile contract data against customer serial number inventories and investigate discrepancies.

Support administration of Managed Services contracts with internal teams and partners.

Collaborate with Accounting to provide information needed for proper revenue recognition.

Maintain working knowledge of company products, services, and contract offerings through ongoing training.

Participate in required training and occasional travel for meetings or support activities.

 

EDUCATION + EXPERIENCE + KEY TRAITS

Bachelor’s degree preferred; relevant sales, customer support, or contract administration experience may be considered in lieu of a degree.

Entry‑level role; prior experience in a customer support or sales support environment is a plus.

Proficient in Microsoft Office (Outlook, Word, and Excel).

Experience with NetSuite, ERMA, OEM portals, WMS applications, or similar systems preferred.

Salesforce (SFDC) experience is a plus.

Strong attention to detail with excellent organizational and time management skills.

Effective communicator with the ability to interact professionally via phone and email.

 

TYPICAL PERFORMANCE TARGETS

SERVICE DELIVERY:         Sustained, measured excellence in project & process delivery

COST TO SERVE:             Sustained, measured excellence in delivery efficiency with expected continuous improvement

INNOVATION:                 Step changed delivery in safety, quality, and/or cost

 

LANGUAGE SKILLS

Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.

Read and interpret documents, procedure manuals and various correspondence from both internal and external.

Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

 

SUPERVISION

Role does not involve management of direct and/or indirect reports

 

DECISION MAKING + REASONING

Able to take accountability and responsibility for business target delivery and decision making

 

WORKING RELATIONSHIPS

Contract Manager

Service Contract Advisor

Contract Administrator

Sales Operations Support Lead

Sales Operations Support Specialist

 

 

PHYSICAL REQUIREMENTS

Activity

Amount of Time

 

None

Under 1/3

1/3 to 2/3

Over 2/3

Stand

 

 

X

 

Walk

 

X

 

 

Sit

 

 

X

 

Use hands to finger, handle, or feel

 

 

 

X

Reach with hands and arms

 

X

 

 

Climb or balance

 

X

 

 

Stoop, kneel, crouch, or crawl

 

X

 

 

Talk or hear

 

 

 

X

Lift Up to 25lbs

 

X

 

 

Travel

 

X

 

 

 

Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.