COO (Fashion eCommerce)

Chief Operating Officer (COO) Search conducted by Psyent Consultancy on behalf of a confidential client

Remote (United States) | Full-Time

About the Company

Our client is a fast-scaling global premium streetwear brand with strong traction across the US, Japan, and Europe. Known for bold design, limited drops, and cultural relevance, the brand is entering a critical growth phase — transitioning from a high-momentum startup into a structured, scalable, and investor-ready company.
Challenges You Will Solve
• Lack of structured processes across operations, CX, and logistics
• Fragmented systems between Shopify, 3PL, and internal workflows
• Inefficient handling of preorders vs. available inventory
• Poor visibility on profitability and SKU-level performance
• High dependency on manual work and ad-hoc team coordination
• Growth initiatives not consistently translating into revenue
• National and international expansion yet to be fully operationalized

Key Responsibilities

1. Operational Structure & Execution
• Build and implement SOPs across all departments (CX, logistics, wholesale, finance)
• Fix operational inefficiencies across CX quality, inventory flow, and preorder management
• Drive daily execution discipline across teams

2. Systems & Process Optimization
• Align and optimize Shopify, 3PL partners, and internal tools (Gorgias, Klaviyo, etc.)
• Reduce manual errors in fulfillment and stock management
• Implement scalable workflows and automation

3. Revenue Execution Support
• Ensure growth initiatives translate into revenue and sell-through
• Align marketing, wholesale, and inventory strategy
• Support product drop planning to avoid cannibalization

4. Team Management & Accountability
• Introduce clear KPIs across all teams
• Manage a remote global team
• Hold departments accountable for execution, performance, and timelines

5. Scaling Infrastructure
• Build internal structure to support scaling from $12M to $30M+ revenue
• Define org structure — who to hire, when, and why
• Systematically reduce founder dependency in day-to-day operations

6. Financial & Reporting Readiness
• Partner with accounting on accurate monthly P&L and inventory-based COGS tracking
• Build investor-ready reporting
• Prepare the business for due diligence, fundraising, or potential exit

Ideal Candidate
• 8–15+ years in operations, COO, or Head of Operations roles
• Experience scaling fashion, e-commerce, or streetwear brands
• Strong grasp of inventory, supply chain, and DTC + wholesale models
• Proven track record fixing messy operations and building structure from chaos
• Experience preparing companies for investment or acquisition is a strong plus
• Execution-focused — you build things, not just decks

What's on Offer
• Competitive compensation (base + performance bonus)
• High ownership and real decision-making power
• Direct collaboration with the founder and leadership team
• The opportunity to structure and scale a recognized global brand
• Potential long-term upside tied to company growth

How to Apply

Send your CV and a brief note on your background to contact@psyentconsultancy.com with the subject line " COO Candidate".

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